Key Customer Support Analyst

hace 5 días


Gral Escobedo, Nuevo León, México Celestica A tiempo completo

Job Summary

Celestica is seeking a highly skilled Key Customer Support Analyst to join our Supply Chain Operations team. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities

  • Provide exceptional customer service by responding to inquiries, resolving issues, and escalating complex problems to senior team members.
  • Analyze and troubleshoot supply chain issues, working closely with internal stakeholders and external customers to identify root causes and implement solutions.
  • Develop and maintain relationships with key customers, ensuring their needs are met and expectations are exceeded.
  • Collaborate with cross-functional teams to improve processes, reduce costs, and enhance overall efficiency.
  • Prepare and analyze reports to track key performance indicators, identifying trends and areas for improvement.
  • Stay up-to-date with industry developments and best practices, applying knowledge to drive business growth and innovation.

Requirements

  • 3+ years of experience in a customer-facing role, preferably in a supply chain or logistics environment.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work effectively in a team-oriented environment, collaborating with diverse stakeholders.
  • Strong attention to detail, with a focus on accuracy and precision.
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

What We Offer

  • A competitive salary of $65,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.

About Celestica

Celestica is a global leader in design, manufacturing, and supply chain solutions, serving the world's most recognized brands across various industries. Our commitment to excellence, innovation, and sustainability drives us to deliver high-quality products and services that exceed customer expectations.



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