Key Customer Support Analyst
hace 5 días
Job Summary
Celestica is seeking a highly skilled Key Customer Support Analyst to join our Supply Chain Operations team. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Responsibilities
- Provide exceptional customer service by responding to inquiries, resolving issues, and escalating complex problems to senior team members.
- Analyze and troubleshoot supply chain issues, working closely with internal stakeholders and external customers to identify root causes and implement solutions.
- Develop and maintain relationships with key customers, ensuring their needs are met and expectations are exceeded.
- Collaborate with cross-functional teams to improve processes, reduce costs, and enhance overall efficiency.
- Prepare and analyze reports to track key performance indicators, identifying trends and areas for improvement.
- Stay up-to-date with industry developments and best practices, applying knowledge to drive business growth and innovation.
Requirements
- 3+ years of experience in a customer-facing role, preferably in a supply chain or logistics environment.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work effectively in a team-oriented environment, collaborating with diverse stakeholders.
- Strong attention to detail, with a focus on accuracy and precision.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
What We Offer
- A competitive salary of $65,000 - $80,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
About Celestica
Celestica is a global leader in design, manufacturing, and supply chain solutions, serving the world's most recognized brands across various industries. Our commitment to excellence, innovation, and sustainability drives us to deliver high-quality products and services that exceed customer expectations.
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