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HR Workforce Analyst

hace 2 meses

San Pedro Garza Garcia Centro, México Johnson Controls International A tiempo completo
Job Summary

We are seeking a highly skilled HR Workforce Analyst to join our team at Johnson Controls International. As an HR Workforce Analyst, you will be responsible for providing support on issues and inquiries related to our HR processes and maintaining day-to-day operations to deliver results.

Key Responsibilities
  • End-to-end ownership of employee inquiries and people leaders, either by phone support or cases.
  • Participate in the creation of knowledge articles to enhance the knowledge base.
  • Specialized in standard and non-standard HR policies and practices.
  • Onboarding and offboarding support.
  • Process transactions in our HR system (Workday, SNOW) to ensure data accuracy and provide support to employees and former employees.
  • Provide specialized administrative support to HR Responsible, Managers, and Vendors.
  • Reporting and auditing data management.
  • Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day operations.
  • Ensure execution under the Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.
Requirements
  • Advanced English and Portuguese language skills.
  • Oral and written communication skills.
  • Bachelor's degree in HR, Finance, Business, or related field required.
  • Excel skills (Pivot tables, macros, etc.).
  • High Customer Service orientation.
  • Excellent organizational skills and ability to track and follow up.
Preferred Qualifications
  • Desirable working experience in a HR Service Centers, HR operations or Payroll areas.
  • Experience in Human Capital Management systems (Workday, Service Now, Oracle).