HR Workforce Administrator

hace 3 semanas


San Luis Potosí, San Luis Potosí, México Johnson Controls A tiempo completo

Job Summary

The HR Workforce Administrator will provide support on issues and inquiries related to our processes and maintain day-to-day operations to deliver results. This role will collaborate with HR Business Partners, Tier 2, and Centers of Expertise to provide HR services support.

Key Responsibilities

  • End-to-end ownership of employee inquiries and people leaders, either by phone support or cases.
  • Participate in the creation of knowledge articles to enhance the knowledge base.
  • Specialized in standard and non-standard HR policies and practices.
  • Onboarding and offboarding support.
  • Process transactions in our HR system (Workday, SNOW) to ensure data accuracy and provide support to employees and former employees.
  • Provide specialized administrative support to HR Responsible, Managers, and Vendors.
  • Reporting and auditing data management.
  • Coordinate and manage interactions with Vendors and COE for our day-to-day operations.
  • Ensure execution under the Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.

Requirements

  • Fluency in English and Portuguese (Advanced Level).
  • Oral and written communication skills.
  • Bachelor's degree in HR, Finance, Business, or related field required.
  • Excel skills (Pivot tables, macros, etc.) (Desirable).
  • High Customer Service orientation.
  • Excellent organizational skills and ability to track and follow up.

Soft Skills/Communication

  • Analytical thinking skills.
  • Attention to details.
  • Manage multiple priorities simultaneously.
  • Excellent planning, organization, and time management skills.
  • Ability to understand and successfully develop partnerships with customers and peers.

Desirable Working Experience

  • Desirable working experience in a HR Service Centers, HR operations or Payroll areas.
  • Experience in Human Capital Management systems (Workday, Service Now, Oracle).

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