HR Workforce Administrator
hace 3 semanas
Job Summary
The HR Workforce Administrator will provide support on issues and inquiries related to our processes and maintain day-to-day operations to deliver results. This role will collaborate with HR Business Partners, Tier 2, and Centers of Expertise to provide HR services support.
Key Responsibilities
- End-to-end ownership of employee inquiries and people leaders, either by phone support or cases.
- Participate in the creation of knowledge articles to enhance the knowledge base.
- Specialized in standard and non-standard HR policies and practices.
- Onboarding and offboarding support.
- Process transactions in our HR system (Workday, SNOW) to ensure data accuracy and provide support to employees and former employees.
- Provide specialized administrative support to HR Responsible, Managers, and Vendors.
- Reporting and auditing data management.
- Coordinate and manage interactions with Vendors and COE for our day-to-day operations.
- Ensure execution under the Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.
Requirements
- Fluency in English and Portuguese (Advanced Level).
- Oral and written communication skills.
- Bachelor's degree in HR, Finance, Business, or related field required.
- Excel skills (Pivot tables, macros, etc.) (Desirable).
- High Customer Service orientation.
- Excellent organizational skills and ability to track and follow up.
Soft Skills/Communication
- Analytical thinking skills.
- Attention to details.
- Manage multiple priorities simultaneously.
- Excellent planning, organization, and time management skills.
- Ability to understand and successfully develop partnerships with customers and peers.
Desirable Working Experience
- Desirable working experience in a HR Service Centers, HR operations or Payroll areas.
- Experience in Human Capital Management systems (Workday, Service Now, Oracle).
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