Senior Operations Manager

hace 1 día


Ciudad Apodaca, Nuevo León, México DSV A tiempo completo
Job Description

As a Senior Team Lead at DSV, you will work closely with the Customer Service Area to deliver an exceptional level of service to our customers.

Key Responsibilities:

  • Collaborate with the Customer Service Area to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with cross-functional teams to resolve customer issues and concerns.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven experience in customer service operations and leadership.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Experience with process improvement and change management.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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