Senior Operations Manager
hace 1 día
As a Senior Team Lead at DSV, you will work closely with the Customer Service Area to deliver an exceptional level of service to our customers.
Key Responsibilities:
- Collaborate with the Customer Service Area to ensure efficient and effective service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Work closely with cross-functional teams to resolve customer issues and concerns.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- Proven experience in customer service operations and leadership.
- Strong communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Experience with process improvement and change management.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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