IT Operations Specialist

hace 1 mes


Santiago de Querétaro, Querétaro de Arteaga, México TE Connectivity A tiempo completo
Job Title: IT Operations Analyst II

At TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. As an IT Operations Analyst II, you'll play a critical role in supporting our hardware installation and configuration, as well as ongoing maintenance of our computer and data center infrastructure.

Key Responsibilities:
  • Support hardware installation and configuration, and ongoing maintenance of the computer and MDF.
  • Monitor and troubleshoot equipment, and assist with logging and documentation.
  • Coordinate, diagnose, and troubleshoot employee issues with personal computers, mobile devices, printers, and related systems.
  • Provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
  • Responsible for IT and Cybersecurity local audits; comply with IT and Business policies, procedures, and service guidelines.
Requirements:
  • Bachelor's Degree in Computer Systems Engineering or related field.
  • Minimum 3-5 years of experience as an IT Analyst.
  • Advanced/Fluent English language skills.
Competencies:
  • Technical skills: Network, Telecomm, Structured Cabling, Windows, Milestone, Infinias, Mobile devices, Office 365, Backup tapes handling, PC Support.
  • Soft skills: Problem Solving, Priority setting, Action Oriented, Approachability, Drive for results, Customer Service, Communication Skills.
Values:
  • Integrity, Accountability, Inclusion, Innovation, Teamwork.


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