Digital Learning Partnership Specialist
hace 1 semana
At goFLUENT, we're revolutionizing the language learning landscape globally. Our cutting-edge platform empowers businesses to craft a global digital training strategy for their employees. By leveraging AI-powered technology, a vast content library, and human interaction, we accelerate language learning like never before.
We're a mission-driven SaaS company committed to providing every employee with an equal opportunity to succeed in the workplace, regardless of their native language. As part of a truly global organization with 800 employees worldwide, we feel a sense of purpose in our daily work.
About This Role
We're seeking a Digital Learning Partnership Specialist to help grow our North American market. You'll build strong relationships with clients, playing a crucial role in developing and managing ongoing partnerships to maintain high customer satisfaction and loyalty.
Your Key Responsibilities
- Partner with clients to understand their current and future training needs, challenges, and identify approaches to maximize goFLUENT's impact.
- Analyze client data and conduct business reviews to drive high engagement and satisfaction with the goFLUENT training solution.
- Identify upsell opportunities and contribute to driving business growth.
- Capture feedback and analyze learners' experiences to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance, and recommendations to optimize clients' training performance.
You'll Thrive If You
- Are fluent or bilingual in English.
- Have a passion for Customer Success.
- Enjoy working in a fast-paced, dynamic organization and adapting easily to change.
- Are organized, methodical, and able to adapt as projects are varied.
- Have good analytical skills.
- Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations.
- Are a committed team player who values diversity and knowledge sharing in a fast, growing, and respectful work environment.
Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is a plus.
What We Offer
We provide a unique culture that's unlike anywhere else. Starting day one of your #lifeatgoFLUENT, you'll enjoy awesome perks and benefits, including:
- A dynamic, startup-like experience within the security of a fast-growing, 22-year-old Swiss-based company.
- The opportunity to learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- A world-class learning experience by being a goFLUENT learner.
- Exciting global team-building events abroad every 2 years.
At goFLUENT Mexico, you'll find not only a team of 30+ great colleagues but also a family that will support you throughout your professional development. Thanks to the great synergy between teams, you'll be in contact and meet colleagues from all over the world, feeling part of the goFLUENT history.
You'll be part of a multicultural and collaborative environment in one of the most emblematic buildings in Mexico City.
We estimate this role comes with an annual salary of around $65,000 - $80,000, depending on location and experience.
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