Field Operations Coordinator

hace 1 semana


Xico, México Pula A tiempo completo
About Pula

Pula is a pioneering agricultural insurance company that is revolutionizing the industry by leveraging technology to provide insurance coverage to smallholder farmers worldwide.

We operate in over 17 countries across Africa and Asia, and have facilitated crop insurance coverage to over 5.3 million farmers across various regions.

Our team is comprised of high-performing, multi-cultural professionals who are passionate about delivering results and driving innovation.

Our Values

We are guided by the following core values:

  • Obsessed with Results: We take ownership of our work and strive to deliver exceptional outcomes.
  • Connect the Dots: We identify opportunities to improve our processes and build solutions that drive value.
  • Can-Do Attitude: We are proactive and willing to take calculated risks to achieve our goals.
  • Have Each Other's Back: We support and empower each other to succeed.
Job Summary

The Field Coordinator will play a critical role in supporting our field operations and ensuring the successful implementation of our crop insurance programs.

Key Responsibilities

The Field Coordinator will be responsible for:

  • Conducting field agent training and providing ongoing support to ensure their success.
  • Helping to set project budgets and ensuring accurate record-keeping and reconciliation.
  • Organizing and conducting training-of-trainer sessions with local counterparts and/or client staff.
  • Submitting regular reports on training outcomes, including photos and participant feedback.
  • Managing training budgets and providing proof of activities and expenditures.
  • Collecting and evaluating participant data to ensure accuracy and completeness.
  • Evaluating end-of-season performance of field agents and identifying areas for improvement.
  • Providing field management support for crop cut exercises and field agent audits.
  • Reviewing submitted data on our web app daily to ensure accuracy and completeness.
  • Leading weekly data review and work planning meetings with field agents.
  • Investigating anomalies and inconsistencies in field agent data.
  • Handling and resolving customer complaints from farmers and stakeholders.
  • Reporting progress, wins, and blockers to the Field Manager on a weekly basis.
  • Coordinating with client field staff and insurance auditors to facilitate visits.
  • Reporting incidents and near-misses using the appropriate form with supporting information.
  • Conducting refresher training as needed on topics identified as unclear to field agents.
  • Supporting the installation and troubleshooting of our mobile app.
  • Resolving queries from the data or payout team on data points within 48 hours.
Requirements

To be successful in this role, you will need:

  • A diploma in Agricultural Economics, Agribusiness, Business/Project Management, or a related field.
  • 2+ years of experience working with clients, project teams, farmers, field teams, and agro dealers.
  • Proven skills in data collection and data management.
  • Excellent communication and organizational skills.
  • Intermediate Excel skills.
What We Offer

We offer a dynamic and challenging work environment, with opportunities for growth and development.


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