Customer Service Specialist
hace 4 días
Ntt Data Services is seeking a highly motivated Customer Service Specialist to join our team in Guadalajara, Mexico. As a key member of our support team, you will be responsible for providing top-notch service to our clients and helping us maintain our reputation as a leading IT services provider.
CompensationWe offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as additional benefits such as:
- Grocery tickets worth 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- Savings Funds
- 5 personal days per year
In this role, you will provide technical support to our clients via phone, email, and other channels. You will also be responsible for:
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Documenting troubleshooting steps and detailed descriptions of customer incidents and requests
To be successful in this role, you will need:
- Advanced English skills
- 6 months of experience in customer service
- Availability to work 45 hours per week, including afternoon and night shifts
We are a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are an equal opportunity employer and welcome applications from diverse candidates.
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