Customer Service Excellence Specialist
hace 3 semanas
At F5, our mission is to empower a diverse community where each individual can thrive. We believe that exceptional customer service is the key to achieving this goal.
The Challenge You Get to Accomplish
We are seeking a highly motivated and organized Customer Service Excellence Specialist to join our F5 Support Center team. As a key member of our team, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our customers.
Your Day-to-Day
You will support our web portals and resolve complex issues, build support cases with accurate problem descriptions, and dispatch cases according to handling guidelines. You will also carry out paid support policies to ensure customers receive the support they deserve, set customer expectations based on response time guidelines, and take ownership of licensing cases for internal and external F5 customers.
What You Will Bring to the Team
You should have a basic understanding of Layers 2 & 3 and solving problems with Networking Issues, proficiency in Windows and Outlook, excellent customer service skills while working with a team, and the ability to work through problems with minimal help or supervision with Case management/follow-up. You should also be able to multitask, have proven attention to detail, and possess excellent oral and written communication skills.
**Estimated Salary:** $55,000 - $65,000 per year (based on location and experience)
**Location:** Guadalajara, Mexico
**Job Requirements:
- Associates degree in a technology field or equivalent 4+ years of related work experience
- 1+ years' of call center experience
- 1+ years' of Technical Support experience
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package. If you are a motivated and organized individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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