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Reservation Agent
hace 2 meses
Job Summary
We are seeking a highly skilled Reservation Agent to join our team at Marriott International, Inc. As a Reservation Agent, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.
Key Responsibilities
- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None
About Us
Marriott International, Inc. is a global hospitality company with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional service and creating memorable experiences for our guests.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
