Order Management Coordinator

hace 5 días


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

About the Role:

We are seeking a highly skilled Order Management Specialist to join our team at ABB. As a key member of our sales support team, you will be responsible for providing exceptional customer service and ensuring the timely and accurate resolution of customer orders.

Your Key Responsibilities:

  • Proactively communicate with customers and internal functions to guarantee customer satisfaction.
  • Ensure the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
  • Provide appropriate solutions for customer requests and coordinate with related teams to ensure complete handling of requests.
  • Collect and archive documentation regarding orders and record assumptions and decisions taken during the process.
  • Analyze statistics using available tools and collecting relevant information.

Your Background:

We are looking for a candidate with a strong background in finance, accounting, business, or a related field. You should possess excellent leadership skills, attention to detail, and a self-critical attitude. Experience in customer service and collection is essential, as well as proficiency in Excel Pivot Tables and English language skills at an advanced level.

About Us:

At ABB, we are committed to driving diversity and inclusion across all dimensions. We welcome and celebrate individual differences and are embarking on a journey to create a more productive and sustainable future.



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