Order Management Specialist

hace 4 días


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo
Job Summary

We are seeking a highly skilled Order Management Specialist to join our team at Johnson Controls. As a key member of our sales team, you will be responsible for managing customer orders, sourcing and reservations, and providing proactive and supportive solutions to our customers.

Key Responsibilities
  • Communicate with factories and branches/agents to ensure order reservations and sourcing are arranged per the customer's requirements.
  • Monitor order reservations and work with the sales offices on deadlines to prevent delays that would incur additional costs.
  • Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
  • Coordinate input of answers or information in IBS as received from the factories and/or transport carriers to ensure Sales' questions are answered.
  • Maintain and ensure the ongoing accuracy of information in IBS to be used by the factories.
  • Review orders configured in YORKworks/SelNav as needed for details and technical information and contact Marketing on behalf of the customer to resolve YORKworks problems.
  • Request revisions to orders as requested for specific technical changes required for manufacture of the units.
  • Investigate and expedite factories to assist the customer in resolving requests which may involve under/over shipments, defective material or mis-shipments, in transit damage, etc.
  • Coordinate storage arrangements on the customer's behalf when required.
  • Coordinate handling and resolution of damaged cargo freight, including securing all necessary documentation from transport companies to assist the customer or corporate logistics in filing damage claims.
  • Issue refrigerant and lithium bromide POs.
  • Initiate communications with the customer to receive necessary documentation to coordinate arrangements for factory visits or customer witness of factory tests.
  • Secure from factories and/or vendors and send to the customer any requested manuals, drawings, QC documentation, starter and/or motor specifications, etc. necessary to fulfill customer requests or order requirements.
Requirements
  • University degree and 4 years suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.
  • Portray a positive attitude that can inspire confidence in the company and department, with both external and internal customers.
  • Pursue opportunities and problems with a sense of urgency while having the ability to identify key issues and quickly resolve them.
  • Adapt easily to changing circumstances, methods, and processes. Suggest changes to methods and processes and look for improved ways of accomplishing tasks.


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