Operations Support Manager

hace 2 días


Xico, México Citigroup Inc. A tiempo completo
About the Role

We are seeking an experienced Operations Support Manager to lead our team in delivering high-quality operations support services. This role requires strong leadership and direction skills, with a focus on providing full leadership to a team of employees.

Key Responsibilities:

  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures

In this role, you will be responsible for contributing to the development of new techniques, models, and plans within your area of expertise. You will also facilitate alignment of the Operations Support infrastructure through focused technologies and processes, while ensuring compliance with government regulations.

You will have the ability to operate with a limited level of direct supervision, exercising independence of judgement and autonomy. As a subject matter expert, you will act as SME to senior stakeholders and/or other team members, managing teams and appropriately assessing risk when business decisions are made.

Required Qualifications:

  • 5-8 years of experience managing a team
  • Experience in analyzing business requirements, developing test plans, and discrepancy resolution

Candidate Requirements:

  • Able to work unsupervised and adjust priorities quickly as circumstances dictate
  • Able to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills

Salary Range: $80,000 - $110,000 per year



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