Technical Account Manager
hace 1 mes
About Cisco
Cisco is a global technology leader that has been shaping the future of the internet by transforming how people connect, communicate, and collaborate. Our Internet of Things (IoT), Cloud, Security, and Enterprise Networking platforms are designed to simplify architecture, technology, and costs. We help companies of all sizes, in all industries, to harness the power of technology to drive business success and improve lives.
About the Role
We are seeking an experienced Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing proactive support to our premium customers, working closely with our 24x7 support team to ensure seamless support across all regions. You will be the primary point of contact for our customers, providing expert guidance and support to ensure their success with our products and services.
Key Responsibilities
• Provide proactive support to our premium customers, identifying and resolving technical issues before they impact business operations.
• Work closely with our 24x7 support team to ensure timely and effective support across all regions.
• Develop and maintain strong relationships with our customers, understanding their business needs and providing tailored solutions to meet those needs.
• Collaborate with our sales and engineering teams to identify opportunities for growth and improve customer satisfaction.
Requirements
• 3-5 years of experience in a technical support or customer success role.
• Strong technical skills, including knowledge of cloud, security, and enterprise networking platforms.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
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