Global Bilingual Customer Experience Specialist

hace 6 días


Cuernavaca, Morelos, México Nielsen A tiempo completo
About Nielsen

We are passionate about powering a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.

Job Overview

This role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. You'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.

Key Responsibilities:
  • Handle customer inquiries via phone and provide resolutions in a timely manner.
  • Schedule appointments and perform data collection as required.
  • Troubleshoot basic issues and provide action reminders.
Requirements

To succeed in this role, you'll need:

  • Fluency in both English and Spanish (written and spoken).
  • A strong communication skills and a customer-oriented mindset.
  • Comfort with technology and ability to troubleshoot basic issues.
  • Excellent multitasking abilities and attention to detail.
  • Flexibility to work in a dynamic, fast-paced environment.
What We Offer

As a Global Bilingual Customer Experience Specialist at Nielsen, you can expect:

  • A competitive salary range: $30,000 - $40,000 per year.
  • A flexible work-from-home opportunity based in Mexico.
  • Opportunities for professional growth and development.
  • A dynamic team committed to excellence and the ambition to make an impact together.

Please note that job-seekers may be at risk of targeting by scammers seeking personal data or money. Always verify the authenticity of a job offer or communication through official channels.


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