Empleos actuales relacionados con Technical Customer Support Specialist - Guadalajara, Jalisco - Finastra
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Remate De Colchones Americanos A tiempo completoJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will provide technical assistance to our customers via phone, email, and chat. Responsibilities:Provide timely and effective technical support to customers.Analyze and resolve technical issues in a...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo**Technical Support Specialist Job Summary**:We are looking for a highly skilled Technical Support Specialist to join our team at Nxp Semiconductors. As a Technical Support Specialist, you will be responsible for managing the global technical support infrastructure for our products and providing technical support, consultancy, and guidance to customers...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Sanmina A tiempo completoJob SummarySanmina is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering technical customer support, answering phone calls, chats, and emails in English and Spanish.Key ResponsibilitiesDeliver technical customer support, answering phone calls, chats, and emails in English...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Sanmina A tiempo completoJob DescriptionAs a Technical Support Specialist at Sanmina, you will be responsible for delivering exceptional technical customer support to our clients. Your primary role will be to analyze and resolve technical issues, ensuring that our customers receive the highest level of service.Key Responsibilities:Deliver technical customer support via phone, email,...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Job OverviewWe are seeking a highly skilled Technical Support Specialist to...
-
Technical Support Specialist
hace 1 mes
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Job OverviewWe are seeking a highly skilled Technical Support Specialist to...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Brightcove A tiempo completoAt Brightcove, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll provide escalated technical support to our customers, actively contribute to our online community, and work closely with our Engineering, Product Management, and QA teams to increase customer satisfaction.**Responsibilities**:-...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Diligent Corporation A tiempo completoAbout DiligentDiligent is the global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Position OverviewWe are seeking a highly skilled Technical Support...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob Summary:We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients. The ideal candidate will have a strong background in IT and excellent communication skills.Key Responsibilities:Provide technical support to clients via phone, email, and chatDiagnose and resolve technical issues...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoJob SummaryWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients.About the RoleThe successful candidate will be responsible for providing general L1 support for hardware and MS Office packages, answering technical support calls, and escalating to other support groups as needed.Key...
-
Technical Customer Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Finastra Usa Corporation A tiempo completo**Job Summary**:Finastra Usa Corporation is seeking a skilled Technical Customer Support Specialist to join our team. As a key interface between clients and our development organization, you will contribute to the overall delivery of software and services, ensuring a world-class customer experience.**Responsibilities & Deliverables**: Respond to customer...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is a pioneering force in modern governance, providing innovative SaaS solutions that empower organizations to drive greater impact and accountability. Our mission is to empower leaders with the technology, insights, and connections they need to make a real difference.We are a global community of passionate, smart, and creative individuals...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoWe are seeking a Technical Support Specialist to provide expert assistance to our clients in a fully remote environment.**Key Responsibilities:** Provide technical support for hardware and software issues Answer technical support calls and escalate to other support groups as needed Document troubleshooting steps and customer incidents Apply diagnostic...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients.The ideal candidate will have advanced English skills, a strong interest in working in an IT environment, and at least 6 months of experience in customer service.As a Technical Support Specialist, you will be responsible for...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Role Overview:As a Technical Support Specialist, you will be a trusted partner...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Diligent A tiempo completoAbout DiligentDiligent is the global leader in modern governance, providing innovative software solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Role OverviewAs a Technical Support Specialist, you will be a...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoAbout HelpwareHelpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Job DescriptionWe are looking for...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoJob Summary:We are seeking a skilled Technical Support Specialist to join our team at NTT DATA Services. The ideal candidate will have a strong background in providing technical support for hardware and software applications.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesOffer advanced technical support for in-house...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Cognizant A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Cognizant. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:- Adhere to defined processes and SLAs/KPIs for event detection, categorization, responding, and closure.- Handle...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Helpware A tiempo completo**About Helpware**We are a technology-driven company with a global presence, offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest...
Technical Customer Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Support Engineer to join our US Payments, Customer Support team at Finastra. As a key member of our team, you will be responsible for providing exceptional technical support to our customers using Finastra's payments systems and customer systems.
Key Responsibilities- Provide professional application and technical support & consultation to clients of Finastra Payment products.
- Triage functional application issues, payment processing issues, and guide customers in utilizing Payment systems.
- Execute escalation procedures when applicable, as defined by management.
- Work collaboratively with customers' and Finastra technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third-party vendors.
- Work assigned cases through the full case management life cycle.
- Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management.
- Create and maintain documentation pertaining to daily operations of the group.
- Assist with day-to-day team coordination as a backup to management.
- Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to processes.
- Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications Finastra sells.
- Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications.
- Provide accurate and consistent statuses and reporting on different levels.
- Minimum of 2 years of experience as Technical Support demonstrating success and support in a cross-functional team environment.
- Excellent communication and customer support skills, will be corresponding with senior leadership to successfully solve complex problems exercising judgment based on the analysis of multiple sources of information.
