Product Support Specialist
hace 15 horas
We are seeking a highly skilled Product Support Analyst to join our team at Infor. As a key member of our technical support team, you will provide application and technical support to customers, answering complex questions on function and usage of our product via the telephone and/or remote connections.
Key Responsibilities- Resolve client application questions or problems in system set up, product functionality, and product enhancements within the Logistics and Manufacturing Module of our ERP.
- Proactively keep customers informed of how and when problems are resolved, with a focus on retention and reference ability.
- Involved in any additional follow-up, testing, and troubleshooting.
- Manage workload effectively following Support Procedures.
- Responsible for appropriate referral to other support analysts, provide feedback to Development with guidance from a mentor (more senior analysts), and liaise with other Departments.
- Contribute and maintain information in the Support knowledge base.
- Develop product knowledge in the specific ERP product and identify areas for further specialization.
- Customer success focus and English communication skills.
- Experience working with customers to work on product-related questions or issues and address them appropriately.
- Software or tech industry experience.
- Fluent in English.
- Knowledge of ERP software.
- Experience in Production, Logistics, and/or IT Support.
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Product Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Infor A tiempo completoAbout the Role:The Product Support Specialist for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support...
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Product Support Specialist
hace 16 horas
Ciudad de México, Ciudad de México Samsara A tiempo completoAbout the RoleWe are seeking an experienced Product Support Specialist to join our Global Technical Support organization. In this role, you will be focused on solving mission-critical issues across all Samsara hardware gateway products.Key ResponsibilitiesPerform post-sales onsite HW troubleshooting of company critical issues, including conducting analysis...
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Product Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Kisi Inc. A tiempo completoAbout Kisi Inc.Kisi Inc. is a leading provider of innovative access control solutions, revolutionizing the way businesses secure and manage their spaces. Our cutting-edge technology enables seamless access and control, transforming the way companies operate.Job SummaryWe are seeking a highly skilled Product Support Specialist to join our dynamic team. As a...
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Product Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Enea A tiempo completoAbout the RoleEnea is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing technical support and expertise to our customers and internal teams.Key ResponsibilitiesProvide technical support and troubleshooting for complex network and system issues.Investigate and resolve...
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Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México LMX Lexmark Mexico, Br. of LIDMI A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at LMX Lexmark Mexico, Br. of LIDMI. As a Technical Support Specialist, you will be responsible for providing technical support to our field engineers, technicians, and product support teams who are diagnosing, troubleshooting, repairing, and debugging complex...
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Sales Support Specialist
hace 16 horas
Ciudad de México, Ciudad de México BARCO A tiempo completoJob Title: Sales Support Specialist**Job Summary:**We are seeking a highly skilled Sales Support Specialist to join our team at Barco. As a Sales Support Specialist, you will be responsible for providing technical support to customers and partners, ensuring their satisfaction and promoting our products.Key Responsibilities:Technical Support: Provide on-site...
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Product Support Specialist
hace 15 horas
Ciudad de México, Ciudad de México IQVIA A tiempo completoJob OverviewWe are seeking a detail-oriented and organized individual to join our team as a Product Support Engineer. This role will work closely with product teams to receive and resolve support requests, ensuring a seamless experience for our customers.Key ResponsibilitiesCollaborate with product teams to identify and resolve technical issues.Develop and...
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Sales Support Specialist
hace 6 días
Ciudad de México, Ciudad de México BARCO A tiempo completoJob SummaryWe are seeking a highly skilled Sales Support Specialist to join our team at Barco. As a Sales Support Specialist, you will be responsible for providing technical on-site or remote support to ensure customer satisfaction.Key ResponsibilitiesTechnical Support: Establish a good relationship with end-customers and distribution partners built on trust...
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Administrative Support Specialist
hace 2 días
Ciudad de México, Ciudad de México QIMA A tiempo completoAdministrative Support Specialist **Job Summary** We are seeking an experienced Administrative Support Specialist to join our team at QIMA. As an Administrative Support Specialist, you will play a critical role in supporting our clients and account management team. **Key Responsibilities** * Provide administrative support to clients and account...
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Product Support Specialist
hace 4 días
Ciudad de México, Ciudad de México IQVIA A tiempo completoJob OverviewAs a Product Support Engineer at IQVIA, you will work under close supervision in a team responsible for product design experience. You will be handling routine problems and working closely with product teams to receive support requests.Key Responsibilities- Collaborate with product teams to resolve support requests- Troubleshoot and fix small...
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Technical Support Specialist
hace 17 horas
Ciudad de México, Ciudad de México Datadog A tiempo completo{"title": "Technical Support Specialist", "content": "Role OverviewAt Datadog, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our Technical Solutions team, you'll play a critical role in delivering exceptional customer experiences and driving the growth of our business.Key ResponsibilitiesEngage with customers...
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Technical Support Specialist
hace 19 horas
Ciudad de México, Ciudad de México Datadog A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...
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Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Datadog A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key ResponsibilitiesTechnical Support: Engage with customers via multiple channels to identify...
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Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Datadog, A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key ResponsibilitiesEngage with customers via multiple channels (ticketing system, live chat,...
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Operations Specialist, Product Support
hace 15 horas
Ciudad de México, Ciudad de México Stripe A tiempo completoAbout the RoleWe're seeking a highly skilled Operations Specialist to join our Product Support team at Stripe. As a key member of our team, you will be responsible for troubleshooting and resolving complex user issues, analyzing processes to improve operations, and collaborating with cross-functional teams to drive process improvements.Key...
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Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México CloudFlare A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Cloudflare. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve customer inquiries.Key...
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Desktop Support Specialist
hace 21 horas
Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo**Job Summary****About Sybex Support Services Llc**We are seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients on various desktop and mobile technologies.**Key Responsibilities**Diagnose and troubleshoot desktop system, printer, and...
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Operations Specialist, Product Support
hace 17 horas
Ciudad de México, Ciudad de México Stripe A tiempo completoAbout StripeStripe is a leading financial infrastructure platform that empowers businesses to thrive in the digital economy. With a mission to increase the GDP of the internet, we're committed to delivering seamless experiences for our users.Job SummaryWe're seeking a highly skilled Operations Specialist to join our Product Support team. As a key member of...
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Product Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Infor Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Product Support Analyst to join our team at Infor Inc. As a Product Support Analyst, you will play a critical role in providing functional support to our customers by answering questions on the functionality and usage of their Infor applications.Key ResponsibilitiesProvide end-to-end issue resolution, working...
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Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Beumer Group A tiempo completoJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Beumer Group. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in North America, Mexico, and Central America regions.Key Responsibilities:Provide technical support to clients via...