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We are seeking a highly skilled Product Support Analyst to join our team at Infor Inc. As a Product Support Analyst, you will play a critical role in providing functional support to our customers by answering questions on the functionality and usage of their Infor applications.
Key Responsibilities- Provide end-to-end issue resolution, working closely with support colleagues to monitor for incoming incidents.
- Proactively keep customers informed via incident updates, focusing on customer satisfaction while documenting all information on Infor's tracking system.
- Document defects, verify fixes, and follow processes for closing out incidents with customers.
- Provide feedback and updates on issues and customer escalations.
- Continually develop and improve product knowledge through personal development and self-study.
- Experience with software application support.
- Experience working in a customer-focused role.
- Knowledge of Microsoft SQL database.
- Knowledge of AWS Platform.
- Experience with Manufacturing Requirement Planning systems.
- Manufacturing Engineering experience.
- Experience working with customers through a sales cycle.
Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
At Infor, we strive for an environment that is founded on a business philosophy called Principle-Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
