Strategic Enterprise Solutions Manager
hace 2 semanas
As a Strategic Enterprise Solutions Manager at CyberArk, you will be responsible for building key relationships with Directors/Managers of Security, Security Engineers, Security Architects, and DevOps teams to implement best-in-class Access and Identity products from CyberArk. This role is ideal for someone with strong consulting and project management skills who can drive business value for customers by working closely with them to identify and address their needs.
Key Responsibilities- Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
- Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives.
- Design and execute a value roadmap for each customer in your portfolio.
- Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer.
- Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions.
- Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs.
- Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services.
- Partner with CyberArk Account Team (Account Executives, Security Architects, Sales Engineers, and Training) to find opportunities for new usage of CyberArk across organizational functions, and build contract renewal, upsell, and cross-sell opportunities.
- Define success plans for at-risk customers and execute them in collaboration with the functional team.
- Act as the voice of the customer internally to advocate customers' needs.
- Leverage internal tools, including Gainsight, to archive customer activity and other key data points.
- Identify and communicate areas for improvement in the customer experience including both product and process.
- 5+ years relevant work experience in customer success, consulting, post-sales technical account management, and similar roles.
- Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences.
- Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company working with large enterprise customers highly desired.
- Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape.
- Solid understanding of concepts and the development of security roles within organizations.
- Practical experience with enterprise Directory services (Active Directory, LDAP, Azure, etc.) including support and security operations.
- Fundamental technological knowledge of networking environments.
- Experience installing and supporting enterprise software on Windows and UNIX platforms.
- Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions - especially in the IAM and SIEM space.
- Up to 25% travel.
CyberArk is a leading provider of Identity Security solutions that help organizations protect their most critical assets. With a strong focus on innovation and customer satisfaction, we are looking for talented individuals who share our passion for delivering exceptional results.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications. We also provide a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and generous paid time off.
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