Global Business Solutions People Services

hace 6 días

Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo
Job Description

Job Summary:

You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model.

Key Responsibilities:

  • Respond to or process contingent worker requests
  • Review doubts with people's identities
  • Follow up on suppliers who will have access to GM sites
  • Collaborate cross functionally to develop creative solutions
  • Ability to summarize critical issues with resolutions and communicate to leadership
  • Ability to be flexible and at times work extended and non-core hours to ensure issues are worked to resolution
  • Ability to problem tackle complete issues and implement new and innovative strategies

Additional Job Responsibilities:

Frequent contact with others outside the work group - Including end-users

Engage with customers in a professional and courteous manner

Utilize all data systems and knowledge bases for resolution of problems, including 3rd Party Vendors, IT Support, Business Owners, Data Quality, etc.

Complete all backend paperwork and issue logging in a timely manner

Work involves accuracy and ability to make decisions within the limits of general policies and procedures. Significant independent judgment is used

Report any unresolved issues to leadership for further escalation/resolution

GBS IAM Identity Lifecycle Operations Critical Skillsets:

  • Excellent problem solving skills
  • High level analytical ability where problems are unusual and complex
  • Ability to manage numerous tasks simultaneously and follow through to completion
  • Ability to work at a detailed level while maintaining an overall perspective
  • Customer Focused and detail oriented
  • Good organizational and time management skills
  • Effective written and verbal English communication skills
  • Proficient in Microsoft Office products, Excel, Word, Outlook, OneNote, SharePoint

Required Qualifications:

  • Demonstrated technical and professional skills in job-related areas
  • Ability to manage numerous tasks simultaneously
  • Bachelor's degree in technology, engineering, human resources or related discipline or equivalent experience
  • Call Center work experience (desirable)
  • Required experience in similar position: from 1 to 3 years
  • English Level: Intermediate

Preferred Qualifications:

  • Demonstrated technical and professional skills in identity and access management (IAM) systems and related areas
  • Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
  • Proven ability in project management skills and ability to teach others
  • Demonstrated ability to manage multiple and significantly complex tasks and assignments with high level of autonomy and accountability for results
  • Exceptional interpersonal/team building skills including the ability to communicate with all levels of the organization, outside suppliers, and participate on multi-functional teams
  • Excellent at building relationships with team members and customers to solve problems and resolve issues
  • Experience on data analysis & quality customer experience
  • Microsoft Office

About General Motors:

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us:

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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