Customer Solutions Expert

hace 7 días


Cuautitlán Izcalli, México FedEx A tiempo completo
About FedEx

FedEx is widely recognized as a world-class company, consistently named among the World's most valuable and admired brands.

Estimated Salary: $65,000 - $90,000 per yearJob Description

Overview:

We are seeking a highly skilled Customer Solutions Expert to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to top accounts, analyzing and resolving ongoing service problems, and serving as a direct contact for these customers.

Key Responsibilities:

  • Provide specialized, enhanced, pro-active service to top accounts.
  • Analyze and resolve ongoing service problems for top accounts.
  • Serve as direct contact for top accounts and provide priority assistance for their requests.
  • Respond to customer requests in a timely and efficient manner.

Requirements:

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Minimum Qualifications:

  • High School diploma required, college degree preferred.
  • Proficiency in English (600 TOEIC points).
  • Two years experience in customer problem/resolution or one current year as a FedEx call center Customer Representative.

Preferred Qualifications:

  • Sales experience preferred.
  • Good knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE and Window based applications.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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