Customer Solutions Expert
hace 7 días
FedEx is widely recognized as a world-class company, consistently named among the World's most valuable and admired brands.
Estimated Salary: $65,000 - $90,000 per yearJob DescriptionOverview:
We are seeking a highly skilled Customer Solutions Expert to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to top accounts, analyzing and resolving ongoing service problems, and serving as a direct contact for these customers.
Key Responsibilities:
- Provide specialized, enhanced, pro-active service to top accounts.
- Analyze and resolve ongoing service problems for top accounts.
- Serve as direct contact for top accounts and provide priority assistance for their requests.
- Respond to customer requests in a timely and efficient manner.
Requirements:
To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Minimum Qualifications:
- High School diploma required, college degree preferred.
- Proficiency in English (600 TOEIC points).
- Two years experience in customer problem/resolution or one current year as a FedEx call center Customer Representative.
Preferred Qualifications:
- Sales experience preferred.
- Good knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE and Window based applications.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
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