Customer Solutions Representative Associate
hace 6 días
Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks.
**Key Responsibilities:**
Provide specialized, enhanced, pro-active service to top accounts.
• Analyze and resolve ongoing service problems for top accounts.
• Serve as direct contact for top accounts and provide priority assistance for their requests.
• Respond to customer requests in a timely and efficient manner.
• Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
• Communicates corporate guidelines to customers in response to their service concerns.
• Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
• Prepare internal and external reports as needed.
• Provide immediate notification to top accounts when their shipments experience delays or problems.
• Continuously communication until problem is resolved.
• Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
• Within established authorities, determines and authorizes solutions to resolve customer issues.
• Interfaces with other FedEx (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction.
• Advises sales and operations, of geo-political or operational situations which may impact service.
• Assists customer in preparing all paperwork required for shipments.
• Communicates documentation requirements for customs clearance. Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services.
• Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
• Interact with Sales Managers to identify needs of top accounts.
• Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.
• May be required to perform other duties as assigned
**Requirements:**
High School diploma required, college degree preferred.
Proficiency in English.
Three (3) years experience in customer problem/resolution or two (2) current years as a FedEx call center Customer Representative.
Excellent Written & Verbal Communication Skills.
Ability to interact with upper management.
Detail oriented.
Proven ability to effectively negotiate sensitive customer issues.
Team Working Skills.
Microsoft Office & PC Skills - PC Typing (35 WPM).
Problem Solving Skills.
Skill at using mental reasoning or research to gain insight into or solve problems.
TOEIC 600 puntos
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)
2019 Fortune's Best Places to Work (15th)
2019 Forbes's One of the "Best Employers for Diversity"
2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
-
Customer Solutions Representative Associate
hace 2 semanas
Cuautitlán Izcalli, México Fedex Group A tiempo completoJob DescriptionAs a Customer Solutions Representative Associate at FedEx Group, you will play a critical role in delivering exceptional customer service and support to our valued clients. This position involves interacting with customers through various channels, including online and telephone contact, to resolve their queries and concerns in a timely and...
-
Customer Solutions Representative
hace 6 días
Cuautitlán Izcalli, México Fedex Group A tiempo completoJob Summary:As a Customer Solutions Representative at FedEx Group, you will be responsible for providing exceptional customer service and support to our valued clients. This role involves working closely with customers to understand their needs and preferences, and providing tailored solutions to meet their requirements.Key Responsibilities:• Provide...
-
Customer Solutions Representative
hace 1 mes
Cuautitlán Izcalli, México FedEx A tiempo completoJob SummaryWe are seeking a highly skilled and proactive Customer Solutions Representative to join our team at FedEx. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our top accounts, analyzing and resolving ongoing service problems, and serving as a direct contact for their requests.Key...
-
Customer Solutions Representative
hace 2 semanas
Cuautitlán Izcalli, México FedEx A tiempo completoJob Summary:FedEx is seeking a highly skilled Customer Solutions Representative to provide exceptional service to our top accounts. As a key member of our team, you will be responsible for analyzing and resolving ongoing service problems, serving as a direct contact for top accounts, and providing priority assistance for their requests.Key...
-
Customer Solutions Representative
hace 6 días
Cuautitlán Izcalli, México Fedex Lac A tiempo completoIn this role, you will be the primary point of contact for top accounts, providing exceptional customer service and resolving complex issues in a timely and efficient manner.Key Responsibilities:Provide specialized service to top accounts, analyzing and resolving ongoing service problems.Serve as direct contact for top accounts, providing priority assistance...
-
Senior Customer Solutions Specialist
hace 1 mes
Cuautitlán Izcalli, México FedEx A tiempo completo{"h1": "Customer Service Representative Senior", "p": "At FedEx, we are committed to providing exceptional customer service and solutions to our customers. As a Customer Service Representative Senior, you will be responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat,...
-
Customer Service Representative
hace 1 semana
Cuautitlán Izcalli, México Mccormick & Company A tiempo completoWe are seeking a highly skilled Customer Service Representative to join our team at McCormick & Company. As a key member of our customer service team, you will be responsible for providing exceptional customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams, and external...
-
Customer Service Representative
hace 4 semanas
Cuautitlán Izcalli, México FedEx A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and providing general information about our products and services.Key...
-
Customer Service Representative
hace 6 días
Cuautitlán Izcalli, México Fedex Express Lac A tiempo completoJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our front-line operations, you will be responsible for providing exceptional customer service, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide...
-
Customer Service Representative
hace 4 semanas
Cuautitlán Izcalli, México FedEx A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and providing general information about our products and services.Key...
-
Customer Service Representative
hace 1 mes
Cuautitlán Izcalli, México FedEx A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our national call center, you will be responsible for providing exceptional service to our customers, resolving issues, and providing general information about our products and services.Key...
-
Customer Service Representative
hace 14 horas
Cuautitlán Izcalli, México Cronoshare A tiempo completoKey Responsibilities:• Respond to customer inquiries and resolve issues in a timely and professional manner.• Communicate effectively with customers to understand their needs and provide solutions.• Work collaboratively with the team to achieve customer satisfaction and loyalty.• Stay up-to-date with company policies and procedures to ensure accurate...
-
Customer Service Representative
hace 2 semanas
Cuautitlán Izcalli, México FedEx A tiempo completoAs a Customer Service Representative at FedEx, you will be the first point of contact for our customers, answering their calls and resolving any issues they may have. You will also provide call status updates, open traces, and offer general information about our products and services. In addition, you will have the opportunity to generate revenue by offering...
-
Customer Service Representative
hace 2 meses
Cuautitlán Izcalli, México Wallenius Wilhelmsen A tiempo completoJob Summary:Wallenius Wilhelmsen is seeking a highly skilled and detail-oriented individual to join our team as a Customer Care Analyst. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring seamless operational activities and timely delivery of goods.Key Responsibilities:Administer and analyze...
-
Customer Service Representative
hace 1 mes
Cuautitlán Izcalli, México Wallenius Wilhelmsen A tiempo completoJob Summary:As a Customer Care Analyst at Wallenius Wilhelmsen, you will play a crucial role in supporting operational activities through internal WWS and external client systems. Your primary responsibilities will include administering reports, coordinating delivery, and attending meetings to review daily requirements.Key Responsibilities:Monitor and...
-
Customer Service Representative
hace 1 mes
Cuautitlán Izcalli, México Wallenius Wilhelmsen A tiempo completoJob Summary:As a Customer Care Analyst at Wallenius Wilhelmsen, you will play a crucial role in supporting operational activities through internal WWS and external client systems. Your primary responsibilities will include administering reports, coordinating delivery, and attending meetings to review daily requirements.Key Responsibilities:Monitor and...
-
Vendor Representative
hace 2 meses
Cuautitlán Izcalli, México FedEx A tiempo completoAs a Vendor Representative at FedEx, you will play a critical role in providing exceptional customer service to our national clients. Your primary responsibilities will include resolving issues, providing call status updates, and offering general information about our products and services. In addition, you will have the opportunity to generate revenue by...
-
Professional Account Services Representative
hace 3 semanas
Cuautitlán Izcalli, México Under Armour A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Professional, Account Services to join our team at Under Armour. As a key member of our customer service team, you will be responsible for managing the customer service aspects of our highest volume accounts.Key ResponsibilitiesAnalyze customer fill rates and independently problem solve for...
-
Outbound Area Manager
hace 2 semanas
Cuautitlán Izcalli, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Operations Manager to join our team at Amazon. As an Area Manager, you will be responsible for leading and developing a team of Amazon Associates in a distribution warehouse environment. Your main focus will be motivating, mentoring, and coaching your team to achieve high levels of safety,...
-
Area Manager
hace 4 semanas
Cuautitlán Izcalli, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Area Manager to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. As an Area Manager, you will be responsible for leading and developing a team of Amazon Associates in a distribution warehouse environment.Key ResponsibilitiesLead and manage a team of 50 to 100 Amazon...