Customer Solutions Representative
hace 4 semanas
Job Summary:
FedEx is seeking a highly skilled Customer Solutions Representative to provide exceptional service to our top accounts. As a key member of our team, you will be responsible for analyzing and resolving ongoing service problems, serving as a direct contact for top accounts, and providing priority assistance for their requests.
Key Responsibilities:
- Provide specialized, enhanced, pro-active service to top accounts.
- Analyze and resolve ongoing service problems for top accounts.
- Serve as direct contact for top accounts and provide priority assistance for their requests.
- Respond to customer requests in a timely and efficient manner.
- Demonstrate independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
- Communicate corporate guidelines to customers in response to their service concerns.
- Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
- Prepare internal and external reports as needed.
- Provide immediate notification to top accounts when their shipments experience delays or problems.
- Continuously communicate until problem is resolved.
- Accept calls, assume ownership, and ensure follow-through for customers seeking assistance from upper management.
- Within established authorities, determine and authorize solutions to resolve customer issues.
- Interface with other FedEx departments to ensure expeditious resolutions and enhanced customer satisfaction.
- Advise sales and operations of geo-political or operational situations which may impact service.
- Assist customers in preparing all paperwork required for shipments.
- Communicate documentation requirements for customs clearance.
- Maintain complete customer records/profiles for top accounts to anticipate their shipping needs and advise them of updates/changes in service.
- Initiate follow-up calls to ensure continued use of FedEx products and services.
- Interact with Sales Managers to identify needs of top accounts.
- Assist Global Accounts and International Executive Services with questions/problems through the help desk group email.
Requirements:
- High School diploma required, college degree preferred.
- Proficiency in English (600 TOEIC points).
- Two (2) years experience in customer problem/resolution or one (1) current year as a FedEx call center Customer Representative.
- Good knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE, and Window-based applications.
- Sales experience preferred.
- Must possess knowledge of FedEx features of service, along with working knowledge of internal FedEx policies and procedures as they apply to trace, claims, FedEx services, etc.
- Must complete the reading, listening, and math sections of the basic skills test.
- Good written and verbal communication skills.
- Ability to interact with upper management.
- Detail-oriented.
- Proven ability to effectively negotiate sensitive customer issues.
- Team working skills.
- Microsoft Office and PC skills - PC typing (35 WPM).
- Problem-solving skills.
- Strong ability in handling objections, difficult clients, and experience in problem-solving is required.
- Time management and strong organizational and interpersonal skills.
- Ability to work variable shifts.
- Ability to work with limited supervision.
-
Customer Solutions Representative
hace 4 semanas
Cuautitlán Izcalli, México Fedex Group A tiempo completoJob Summary:As a Customer Solutions Representative at FedEx Group, you will be responsible for providing exceptional customer service and support to our valued clients. This role involves working closely with customers to understand their needs and preferences, and providing tailored solutions to meet their requirements.Key Responsibilities:• Provide...
-
Customer Solutions Representative Associate
hace 1 mes
Cuautitlán Izcalli, México Fedex Group A tiempo completoJob DescriptionAs a Customer Solutions Representative Associate at FedEx Group, you will play a critical role in delivering exceptional customer service and support to our valued clients. This position involves interacting with customers through various channels, including online and telephone contact, to resolve their queries and concerns in a timely and...
-
Customer Solutions Representative
hace 4 semanas
Cuautitlán Izcalli, México Fedex Lac A tiempo completoIn this role, you will be the primary point of contact for top accounts, providing exceptional customer service and resolving complex issues in a timely and efficient manner.Key Responsibilities:Provide specialized service to top accounts, analyzing and resolving ongoing service problems.Serve as direct contact for top accounts, providing priority assistance...
-
Customer Solutions Representative Associate
hace 4 semanas
Cuautitlán Izcalli, México Fedex Lac A tiempo completoInvolves online and telephone contact with external/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks.**Key Responsibilities:**Provide specialized, enhanced, pro-active service to top accounts.• Analyze and resolve...
-
Customer Service Representative
hace 4 semanas
Cuautitlán Izcalli, México Mccormick & Company A tiempo completoWe are seeking a highly skilled Customer Service Representative to join our team at McCormick & Company. As a key member of our customer service team, you will be responsible for providing exceptional customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams, and external...
-
Customer Solutions Expert
hace 4 días
Cuautitlán Izcalli, México FedEx A tiempo completoAbout FedExFedEx is widely recognized as a world-class company, consistently named among the World's most valuable and admired brands.Estimated Salary: $65,000 - $90,000 per yearJob DescriptionOverview:We are seeking a highly skilled Customer Solutions Expert to join our team. As a key member of our customer-facing department, you will be responsible for...
-
Customer Service Representative
hace 4 semanas
Cuautitlán Izcalli, México Fedex Express Lac A tiempo completoJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our front-line operations, you will be responsible for providing exceptional customer service, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide...
-
Cuautitlán Izcalli, México Fedex Lac A tiempo completoJoin FedEx Lac as a Customer Service Representative and take your customer service skills to the next level.We are seeking an experienced representative who can provide exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.About the Role:This is a fantastic opportunity for a motivated individual who enjoys working in a...
-
Customer Service Representative
hace 3 semanas
Cuautitlán Izcalli, México Cronoshare A tiempo completoKey Responsibilities:• Respond to customer inquiries and resolve issues in a timely and professional manner.• Communicate effectively with customers to understand their needs and provide solutions.• Work collaboratively with the team to achieve customer satisfaction and loyalty.• Stay up-to-date with company policies and procedures to ensure accurate...
-
Customer Service Specialist
hace 3 semanas
Cuautitlán Izcalli, México FedEx A tiempo completoJob Description:As a Customer Solutions Representative at FedEx, you will play a critical role in delivering exceptional customer service and support to our valued clients. You will be responsible for providing proactive and personalized service, analyzing and resolving ongoing service problems, and serving as the primary point of contact for top...
-
Customer Service Representative
hace 4 semanas
Cuautitlán Izcalli, México FedEx A tiempo completoAs a Customer Service Representative at FedEx, you will be the first point of contact for our customers, answering their calls and resolving any issues they may have. You will also provide call status updates, open traces, and offer general information about our products and services. In addition, you will have the opportunity to generate revenue by offering...
-
Customer Service Representative
hace 2 días
Cuautitlán Izcalli, México FedEx A tiempo completoAbout FedExFedEx is a world-renowned company, consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.As a reputable player in the logistics industry, we pride ourselves on our commitment to excellence, innovation and customer satisfaction.A Career with FedExWe are honored to be...
-
Telecom Sales Representative for Movistar Module
hace 2 días
Cuautitlán Izcalli, México GRUPO BENBER A tiempo completoJob Title: Telecom Sales Representative for Movistar ModuleDescription:Grupo Benber is seeking an extroverted, friendly, intelligent, and sales-oriented person to join their team as a Telecom Sales Representative for Movistar Module in retail departmental chains. If you enjoy the world of telecommunications and customer service, this opportunity is for...
-
Professional Account Services Representative
hace 1 mes
Cuautitlán Izcalli, México Under Armour A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Professional, Account Services to join our team at Under Armour. As a key member of our customer service team, you will be responsible for managing the customer service aspects of our highest volume accounts.Key ResponsibilitiesAnalyze customer fill rates and independently problem solve for...
-
Cuautitlán Izcalli, México FedEx A tiempo completo**About the Role**As a Client Service Representative at FedEx, you will be responsible for answering national calls, resolving customer issues, and providing accurate information about our products and services.**Key Responsibilities**Respond to customer inquiries and resolve issues in a timely and professional mannerProvide accurate and up-to-date...
-
Process Optimization Expert
hace 2 días
Cuautitlán Izcalli, México Tetra Pak A tiempo completoTetra Pak is a global leader in food processing and packaging solutions. We are committed to making food safe and available, everywhere, while protecting what's good – people, the planet, and food.We empower our employees to reach their full potential by providing opportunities to make an impact that they can be proud of – for food, people, and the...
-
Senior Software Engineer Developer
hace 3 semanas
Cuautitlán Izcalli, México Cronoshare A tiempo completoJob Description:We are seeking a highly skilled Senior Software Engineer to join our team. The ideal candidate will have a strong background in software development and a passion for designing and implementing scalable solutions.Responsibilities:Design and develop software applications using various programming languages and tools.Work closely with...
-
Technical Track Developer at Tetra Pak
hace 1 día
Cuautitlán Izcalli, México Tetra Pak A tiempo completoTetra Pak is a leading food processing and packaging solutions company committed to making food safe and available everywhere. We protect what's good – protecting food, people, and the planet.We empower you to reach your potential with opportunities to make an impact that will be worth bragging about. At Tetra Pak, you'll have the freedom to use your...
-
Future Talent Upgrades Projects Engineer
hace 4 semanas
Cuautitlán Izcalli, México Tetra Pak A tiempo completoAt Tetra Pak, we're committed to making food safe and available everywhere. We protect what's good - food, people, and the planet. By doing so, we touch millions of people's lives every day. This is where you come in.**Empowering Your Potential**:We believe in empowering our employees to reach their full potential. As part of our Future Talent Program,...
-
Highly Skilled Full Stack Software Engineer
hace 2 días
Cuautitlán Izcalli, México Capital One A tiempo completo**About Capital One**At Capital One, we're on a mission to change banking for good. We're seeking talented individuals who share our passion for innovation and customer-centricity.**Salary:** Estimated annual salary $150,000-$250,000 based on location and experience in Mexico.**Job Overview**We are looking for highly skilled Full Stack Software Engineers to...