Automation Solutions Technical Support Manager
hace 4 semanas
**Job Summary**: We are seeking a highly skilled Automation Solutions Technical Support Manager to join our team at Mitsubishi Electric Automation, Inc. (Meau). As a key member of our Field Engineering Support Group, you will be responsible for providing technical leadership and support to our sales team, channel partners, and customers in the automotive, food and beverage, packaging, material handling, and solar industries.
**Key Responsibilities:**
- Lead a team of Field Application Engineers in providing technical support and guidance to sales, distributors, and customers.
- Work closely with Regional Sales Managers to coordinate sales presentations and technical resources.
- Provide technical leadership, coaching, and development of regional Field Application Engineers.
- Evaluate and support Systems Integrators in assigned regions.
- Develop and advocate MEAU solutions, including hardware and software.
- Maintain current knowledge of new products and technologies.
- Identify OEM's functional requirement specifications and work with the Sales Team to develop solution proposals and quotations.
- Employ project management practices to drive successful projects.
**Requirements:**
- BS in Automation, Electronic Engineering, Mechatronics, or equivalent related experience.
- +5 years' experience in managing a team.
- Organizational skills, i.e. for documents, demos, work area, and time management.
- Ability to operate effectively as part of a team.
- Professional, patient, positive, confident communication style and attitude.
- Ability to write and perform technical product and solution training for groups.
- Advance levels of communication skills in Spanish and English.
- Technical writing skills.
- Customer service and phone skills.
**Preferred Qualifications:**
- Knowledge of the Japanese Culture as it pertains to business conduct and communication.
- Strong background in PLCs, VFDs, HMIs, and networking, process control, IEC 1131 programming standards, and competitive product knowledge.
- Experience using a CRM is a plus.
- Proficiency in MS Access, MS Project, and CRM is a plus.
- C++ and Visual Basic programming knowledge.
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