Customer Experience Champion

We are DigitalOcean, a company that enables developers to build modern applications and services with the power of cloud computing. Our mission is to provide developers with a suite of easy-to-use tools to build scalable and secure applications.The salary for this position is approximately $80,000 per year, based on relevant years of experience and skills....

Main Responsibilities:Provide coaching, mentoring, and training to team members to ensure they meet or exceed performance goals, customer satisfaction metrics, and quality assurance assessments.Reallocate and assign Salesforce cases to agents as needed.Monitor the team's performance, holding accountability for SLAs, AHT, and KPIs.Listen to agent calls in...

About Nubank, a pioneering digital banking platformNubank was founded in 2013 with a mission to revolutionize the way people interact with money in Latin America. The company has been at the forefront of innovation, leveraging cutting-edge technology and exceptional customer service to redefine the financial industry.**Our XForce in Mexico: A Leadership...

Company OverviewAt OpenTable, we champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.We have 23+ years of experience in the industry and a unique insight into the world of hospitality. With millions of diners and tens of thousands of restaurants, we're...

About DiDi GlobalAs the world's leading mobility technology platform, DiDi Global Inc. offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa.Our mission is to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for...

**About Krayden Inc.**Krayden Inc. is a leading technical distributor that partners with industry suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to customers.**Our Mission**We supply specialty engineered solutions from premier suppliers that enable customers to push the envelope of innovation.**The Role**We...

Job SummaryWe are seeking a skilled Customer Service Representative to join our dynamic team at Soorcing. This role involves providing exceptional customer experiences, handling inquiries, and resolving complaints with precision and efficiency.Main ResponsibilitiesDeliver top-notch customer service to clients across North America, ensuring satisfaction and...

Unlock the Power of Exceptional Customer SupportWood Mackenzie is seeking a highly skilled and customer-focused Customer Experience Advocate to join our fast-evolving global Customer Support team. As a key member of this dynamic team, you will play a vital role in delivering exceptional customer experiences, driving customer satisfaction, and ensuring timely...

Are you passionate about delivering exceptional customer experiences? Soorcing is seeking a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team.**Job Overview:**This role involves providing top-notch customer service to clients across North America, handling...

About QualtricsAt Qualtrics, we create innovative software solutions that empower businesses to deliver exceptional frontline experiences and drive growth.Achieving Business Success Through Exceptional Customer ExperienceAs a leading provider of experience management software, we help organizations across various industries leverage our platform to unlock...

AireSpring, a leading provider of Cloud Communications and Managed Connectivity Solutions, offers an exceptional opportunity for a skilled Customer Experience Architect to lead the evolution of its innovative AI-based ITSM customer portal, AIreCONTROL. This cutting-edge platform provides seamless access to information, resources, and support, enhancing the...

About Us">TTEC is a leading customer experience company that has been helping businesses build engaged, pleased, and profitable customer experiences since 1982. ">Job Title: Dedicated Customer Experience AssociateLocation: RemoteEstimated Salary: $55,000 - $65,000 per year, depending on experience.Job Type: Full-time, 24/7 rotating roster including...

About the RoleWe're seeking a talented Customer Experience Ambassador to join our team! As a key member of our customer care team, you'll be responsible for delivering exceptional service to our clients, providing tailored solutions to their needs, and promoting a positive brand image.Your primary goal will be to consistently meet or exceed performance...

Medallia is more than a software company. We are committed to creating a culture that values every person and every experience. Our strength as a global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.We hire the whole person at Medallia, where you will develop a...

OverviewSpx Flow, a leading innovator in rotating technologies, is seeking a highly skilled Customer Experience Coordinator to join our team. This role will be based in Mexico and will report directly to the Customer Experience Manager.Job Summary:The Customer Experience Coordinator will play a crucial role in ensuring that customer needs are met and...

About the RoleThe Mobility Rider Experience Manager is a critical role that requires a deep understanding of the customer experience and a passion for driving positive change. As the guardian of the customer experience, you will be responsible for ensuring that every aspect of our customer support processes is designed with our customers in mind.We are...

About the Role">We are seeking a skilled and customer-focused individual to join our team as a Customer Experience Ambassador. This role is ideal for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests.">Key Responsibilities">">Welcome and acknowledge all guests according to company standards,...

About the RoleAs an Enterprise Customer Experience Specialist at Zendesk, you will be responsible for driving the design and configuration of our product based on customer needs. This role requires strong project management skills, excellent communication, and interpersonal skills.We are looking for a passionate and experienced professional who can make a...

We are seeking a seasoned Customer Experience Program Lead to join our team at Qualtrics, where you will play a pivotal role in leading the design and delivery of impactful customer experience programs. This is an excellent opportunity to work with some of the largest organizations globally and contribute to driving Qualtrics' reputation as a trusted advisor...

Company OverviewBackbase is a leading provider of digital banking and customer experience solutions, empowering financial institutions to deliver exceptional user experiences. Our innovative platform enables banks to stay ahead in the market by providing personalized services, streamlining operations, and driving growth.Job Title: Senior Service Manager -...