Customer Support Manager

hace 1 mes


Xico, México Oxio A tiempo completo

Oxio is seeking a highly skilled Americas Customer Support Lead to join our team. As a key member of our support organization, you will be responsible for leading our Americas customer support team to deliver exceptional customer experiences.

Key Responsibilities:

  • Develop and implement customer support strategies to drive customer satisfaction and loyalty
  • Lead a team of customer support agents to ensure timely and effective issue resolution
  • Collaborate with cross-functional teams to identify and prioritize customer support needs
  • Analyze customer feedback and metrics to inform support process improvements

Requirements:

  • Proven experience in customer support leadership roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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