Customer Support Manager
hace 1 mes
Oxio is seeking a highly skilled Americas Customer Support Lead to join our team. As a key member of our support organization, you will be responsible for leading our Americas customer support team to deliver exceptional customer experiences.
Key Responsibilities:
- Develop and implement customer support strategies to drive customer satisfaction and loyalty
- Lead a team of customer support agents to ensure timely and effective issue resolution
- Collaborate with cross-functional teams to identify and prioritize customer support needs
- Analyze customer feedback and metrics to inform support process improvements
Requirements:
- Proven experience in customer support leadership roles
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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