Senior Technical Advisor

hace 4 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

About HP
HP is a leading technology company with a rich history of innovation, dating back to 1939. With a presence in over 190 countries and a workforce of nearly 50,000 employees worldwide, HP is committed to pushing the boundaries of what is possible.

About the Role
As a Technical Presales Consultant, you will play a critical role in supporting the sales team by providing technical guidance and expertise on HP's Commercial portfolio of Print products, services, and solutions. This role requires strong analytical and problem-solving skills, as well as the ability to communicate complex technical information effectively.

Key Responsibilities
• Provide technical recommendations and guidance to the sales team on HP's Print offerings
• Respond to and track technical questions from internal and external requestors
• Present the benefits and features of HP's Print products and solutions
• Assist sales representatives in responding to customer requests (RFI, RFP, RFQ)
• Support sales opportunities with in-depth technical understanding of HP's offerings
• Collaborate with various technical resources as needed
• Maintain a high level of service quality and total customer experience (TCE)

Requirements
• Advanced proficiency in spoken and written English
• Proficiency in another language is advantageous
• Bachelor's degree or equivalent experience, preferably in a technical or engineering field
• Current experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies
• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities
• Self-motivated with the ability to operate with minimal tactical direction
• Demonstrated motivation to seek knowledge and continuous learning
• Typically, minimum 3 years of relevant work experience



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