Technical Sales Support Specialist

hace 2 meses


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

About the Role

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable.

The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.

Key Responsibilities

  • Provide technical recommendations, direction, and guidance on HP's Print offerings.
  • Respond to and track technical questions from internal or external requestors.
  • Presentation of the advantages of HP's Print products and solutions.
  • Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
  • Support sales opportunities with in-depth technical understanding of HP's offerings.
  • Provide support on the status of technical and environmental regulations.
  • Deliver trainings to other departments about HP's Print products and solutions.
  • Manage technical escalations and provide proactive technical updates to the sales community.
  • Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources.

Requirements

  • Native-Advanced proficiency in spoken and written English language.
  • Proficiency in another language is advantageous.
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
  • Advanced experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.
  • Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
  • Self-motivated with the ability to operate with minimal tactical direction.
  • Demonstrated motivation to seek knowledge and continuous learning.

About HP

HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it's who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.



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