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**About the Role:**
We are seeking a highly motivated and detail-oriented Customer Support Associate to join our Customer Success team at Specright Inc. As a Customer Support Associate, you will play a critical role in providing exceptional customer service, troubleshooting technical issues, and configuring our cloud-based software for specification data management.
Key Responsibilities:
- Customer Support: Respond to customer inquiries via email, live chat, and phone calls, providing timely and accurate solutions to technical support requests.
- Troubleshooting: Analyze and resolve customer issues, escalating complex problems to senior team members as needed.
- Configuration and Setup: Configure objects, layouts, and workflows in Specright with Salesforce admin functions, ensuring seamless integration with customer systems.
- Data Management: Extract product and packaging specification data from various documents, including Word, Excel, and PDF files.
- Process Improvement: Develop best practices for future Customer Support team members, enhancing the overall customer experience.
- Ad Hoc Tasks: Complete tasks to support Project Managers and Business Analysts for customer accounts, ensuring timely and accurate delivery of results.
Requirements:
- Education: Bachelor's degree, demonstrating advanced computer skills, communication abilities, and industry knowledge.
- Experience: 1-3 years of customer support experience, preferably in manufacturing or tech industries.
- Skills: Excellent communication, interpersonal, email, and organizational skills, with a strong attention to detail.
- Soft Skills: Active learner, team player, fast learner, highly accountable, and positive attitude.
About Specright Inc.:
Specright Inc. is a cloud-based software company that provides specification data management solutions to Fortune 1000 companies. Our mission is to empower businesses to reduce costs and increase efficiencies by sharing, analyzing, and auditing specifications. We are a fast-paced and entrepreneurial company with a flat organizational structure, promoting collaboration, innovation, and open communication.
