Technology Solutions Specialist

hace 4 semanas


Xico, México Amex A tiempo completo
About the Role

We are seeking a highly skilled Technology Solutions Specialist to join our Global Commercial Services (GCS) team. As a key member of our Client Onboarding Americas (COA) organization, you will play a critical role in delivering high-quality payment solutions to our clients.

Key Responsibilities
  • Acquire in-depth knowledge of our payment solutions and translate business requirements into technical implementations.
  • Manage a portfolio of implementation engagements, ensuring timely and successful delivery.
  • Develop and deliver training programs for clients, ensuring they have the necessary skills to utilize our solutions effectively.
  • Build and maintain strong relationships with key stakeholders, including Product, Sales, Account Development, Business Solutions, and Servicing teams.
  • Actively participate in problem-solving and lead the resolution of technology implementation issues.
  • Support internal Product Development efforts to enable the launch of new features, functionality, and solutions.
Requirements
  • 3+ years of technical implementation and/or customer success experience, preferably in the B2B payments sector.
  • Strong technical acumen, business, and process knowledge of accounting, expense management, payables, purchasing/procurement, and e-commerce.
  • Intermediate to advanced Microsoft Excel skills.
  • Effective verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences.
  • Passion for challenging the status quo and driving innovation and adaptation.
  • Ability to manage multiple projects concurrently and develop and manage internal and external client expectations.
  • Experience with Python, R, or other programming languages and Business Intelligence Tools (e.g., Tableau) is a plus.
  • Working knowledge of accounting structures and Enterprise Resource Planning systems is preferred.
  • French fluency is desirable.
About Us

We are committed to supporting the well-being of our colleagues and their loved ones through comprehensive benefits and programs. Our benefits include:

  • Competitive base salaries and bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers staffed with nurses and doctors.
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.


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