Technology Solutions Specialist
hace 4 semanas
We are seeking a highly skilled Technology Solutions Specialist to join our Global Commercial Services (GCS) team. As a key member of our Client Onboarding Americas (COA) organization, you will play a critical role in delivering high-quality payment solutions to our clients.
Key Responsibilities- Acquire in-depth knowledge of our payment solutions and translate business requirements into technical implementations.
- Manage a portfolio of implementation engagements, ensuring timely and successful delivery.
- Develop and deliver training programs for clients, ensuring they have the necessary skills to utilize our solutions effectively.
- Build and maintain strong relationships with key stakeholders, including Product, Sales, Account Development, Business Solutions, and Servicing teams.
- Actively participate in problem-solving and lead the resolution of technology implementation issues.
- Support internal Product Development efforts to enable the launch of new features, functionality, and solutions.
- 3+ years of technical implementation and/or customer success experience, preferably in the B2B payments sector.
- Strong technical acumen, business, and process knowledge of accounting, expense management, payables, purchasing/procurement, and e-commerce.
- Intermediate to advanced Microsoft Excel skills.
- Effective verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences.
- Passion for challenging the status quo and driving innovation and adaptation.
- Ability to manage multiple projects concurrently and develop and manage internal and external client expectations.
- Experience with Python, R, or other programming languages and Business Intelligence Tools (e.g., Tableau) is a plus.
- Working knowledge of accounting structures and Enterprise Resource Planning systems is preferred.
- French fluency is desirable.
We are committed to supporting the well-being of our colleagues and their loved ones through comprehensive benefits and programs. Our benefits include:
- Competitive base salaries and bonus incentives.
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
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