Incident Management Lead
hace 3 semanas
As a seasoned professional in the logistics industry, you will have the opportunity to take on a challenging role as an Incident Management Lead at A.P. Moller - Maersk.
A global leader in integrated logistics, we offer a truly unique environment where you will be surrounded by talented individuals and have the chance to grow both personally and professionally.
This is an exceptional opportunity for someone with a degree in maritime studies or law, coupled with certification in risk management or crisis response. With a strong background in legal departments within shipowners, P&I clubs, or as a P&I correspondent, you will bring valuable expertise to our team.
We are seeking a highly skilled individual with a minimum of 3 years of experience in similar roles within the industry, including operations and/or claims handling experience, project management skills, and proven training skills. You should also possess excellent communication skills, proficiency in English and Spanish, and thrive in high-pressure environments.
The ideal candidate will assume the BPO role for vessel incident management, ensure internal SOPs and guidelines are in place, and engage with stakeholders to improve best practices. They will also facilitate support and training to frontline Customer Experience (CX) teams, develop training programs, and perform training according to approved plans.
In this role, you will consistently act in accordance with A.P. Moller – Maersk values, working in a collaborative environment with colleagues from diverse backgrounds. Your proactive approach, strong sense of ownership, and accountability will enable you to effectively manage tasks and meet expectations.
We offer a competitive salary, approximately $120,000 per year, reflecting the seniority and qualifications required for this position. With a strong focus on employee growth and development, we provide opportunities for continuous learning and professional advancement.
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