Incident Management Specialist
hace 1 mes
About the Role:
We are seeking an experienced Incident Management Specialist to join our team in West Region. As a key member of our incident management team, you will be responsible for managing risk and providing information, guidance, and support to affected customers.
Key Responsibilities:
- Manage the handling of vessel and shipment incidents
- Liaise with internal and external stakeholders to ensure consistent application of learning from incidents
- Participate in Casualty Management Team (CMT) meetings as a functional expert
- Ensure liaison with P&I network (correspondents, law firms, GA adjusters, salvage traders)
- Provide information, guidance, and support to internal and external stakeholders
- Review and adjust processes to new ML systems and applications to ensure simplification and maximum automation
The Ideal Candidate:
We are looking for a candidate with a degree in maritime studies/law or related field, coupled with certification in risk management or crisis response. You should have worked in a legal department within a Shipowner set-up, P&I Club, as a P&I correspondent, or have 3+ PQE in a maritime law firm.
Additionally, you should possess:
- Minimum of 3 years of experience in similar roles within the industry
- Operations and/or claims handling experience
- Project management skills
- Proven training skills
- Excellent communication skills
- Proficient in English and Spanish – oral and written
- Thrive in a high-pressure environment
- Proactive in addressing challenges and finding solutions
- Strong sense of ownership and accountability
Salary Information:
The estimated salary for this role is €60,000 per annum, based on industry standards and location. This figure may vary depending on individual qualifications and experience.
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