Incident Management Specialist

hace 1 mes


Ciudad de México, Ciudad de México Damco Spain SL A tiempo completo

About the Role:

We are seeking an experienced Incident Management Specialist to join our team in West Region. As a key member of our incident management team, you will be responsible for managing risk and providing information, guidance, and support to affected customers.

Key Responsibilities:

  • Manage the handling of vessel and shipment incidents
  • Liaise with internal and external stakeholders to ensure consistent application of learning from incidents
  • Participate in Casualty Management Team (CMT) meetings as a functional expert
  • Ensure liaison with P&I network (correspondents, law firms, GA adjusters, salvage traders)
  • Provide information, guidance, and support to internal and external stakeholders
  • Review and adjust processes to new ML systems and applications to ensure simplification and maximum automation

The Ideal Candidate:

We are looking for a candidate with a degree in maritime studies/law or related field, coupled with certification in risk management or crisis response. You should have worked in a legal department within a Shipowner set-up, P&I Club, as a P&I correspondent, or have 3+ PQE in a maritime law firm.

Additionally, you should possess:

  • Minimum of 3 years of experience in similar roles within the industry
  • Operations and/or claims handling experience
  • Project management skills
  • Proven training skills
  • Excellent communication skills
  • Proficient in English and Spanish – oral and written
  • Thrive in a high-pressure environment
  • Proactive in addressing challenges and finding solutions
  • Strong sense of ownership and accountability

Salary Information:

The estimated salary for this role is €60,000 per annum, based on industry standards and location. This figure may vary depending on individual qualifications and experience.



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