Senior Server Support Specialist
hace 20 horas
We are Lenovo, a global technology powerhouse, and we're looking for a skilled Senior Server Support Specialist to join our team. As a key member of our ISG organization, you will be responsible for leading our highest level of field support, ensuring that our customers receive exceptional technical expertise and solutions.
Key Responsibilities:
- Lead a team of engineers in diagnosing and resolving field problems, closing the loop with knowledge articles and feedback to our development and product assurance organizations.
- Develop and maintain relationships with development teams to analyze design and architectural issues.
- Manage pervasive field issues, drive field communications, and prioritize fix releases.
- Participate in internal and external conference calls to explain technical issues and provide written technical communications.
Requirements:
- Fluent spoken and written English communication skills.
- Working knowledge of ISG systems and field support process.
- Demonstrated team leadership or management competencies.
- High level of experience in hardware troubleshooting of x86 Server.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
About Lenovo:
We are a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. We're committed to delivering smarter technology for all and building a more inclusive, trustworthy, and smarter future for everyone, everywhere.
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