Customer Experience Representative

hace 4 días


Guadalajara, Jalisco, México Helpware A tiempo completo

About the Role:

Helpware is a technology-driven company with offices worldwide, providing exceptional customer experiences for modern companies. Our team of professionals is driven by delivering best-in-class services to partners by leveraging empowered teams and innovative solutions.

We are seeking a Customer Care Agent to join our team. This role requires positive, enthusiastic individuals dedicated to delivering excellent customer service and exceeding expectations. As a CSR, you will provide top-notch customer support through various channels, addressing customer inquiries in a personalized, friendly, and informative manner.

Key Responsibilities:

  • Provide world-class customer support through email and live chat channels
  • Collaborate with the team to resolve complex customer issues
  • Take ownership of customer cases from start to finish, ensuring end-to-end resolution
  • Support multiple languages in a global environment
  • Maintain high levels of adaptability and quick learning capabilities
  • Communicate effectively with colleagues and customers

Requirements:

  • Adaptability: Thrive in a fast-paced environment and quickly adapt to changes
  • Communication: Excellent verbal and written communication skills
  • Empathy: Genuine care for customers' needs and passion for helping others
  • Quick Learner: Willingness to embrace new ideas and strive for continuous improvement
  • Collaboration: Strong team player who understands the importance of working together for success
  • Language Proficiency: Impeccable English and Spanish language skills

Salary: $40,000 - $60,000 per year, depending on experience



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