Client Service Representative

hace 2 días


Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completo

About the Role

The Client Service Representative plays a crucial role in driving customer satisfaction and meeting business objectives at Siemens Energy. As a key member of the team, you will be responsible for preparing quotations and orders, coordinating with various departments, and ensuring timely shipments.

Key Responsibilities

  • Prepare formal bids and proposals using existing computer systems and tools.
  • Participate in customer negotiations, including pricing and delivery terms.
  • Initiate engineering jobs for review and updates as needed by client requirements.
  • Coordinate with engineering and manufacturing to establish new drawings and resolve delivery and scheduling problems.
  • Establish lead times using current manufacturing data and direct negotiations with planners and buyers.
  • Apply premium charges per current D-R published standards and direct negotiations with customers.

Requirements

  • An associate's degree or higher preferred, or at least 2 years of experience in a client-facing role.
  • Experience with Microsoft Excel, Word, and Outlook.
  • Knowledge of Siemens Energy businesses and customers.
  • Excellent organizational skills with precise attention to details.
  • Ability to excel in a team setting working with various customers and departments.
  • Fluency in English, C1 level preferred.
  • US Visa preferred.


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