Bilingual Customer Service Representative

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Scalepex A tiempo completo
{"title": "Customer Service Representative", "description": "At Scalepex, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of our company, responding to customer inquiries and resolving issues with empathy and professionalism.

**Key Responsibilities:**

* Respond promptly and professionally to customer inquiries
* Provide accurate information and solutions to resolve customer concerns
* Document all interactions accurately and thoroughly in our CRM system
* Collaborate closely with other departments to escalate complex issues
* Continuously strive to exceed performance targets and uphold quality standards

**Requirements:**

* High school diploma or equivalent
* Advanced English level
* Ability to take a full-time job and work 100% on-site at Balcones Coloniales, Querétaro
* Proven experience in customer service or a related field
* Excellent communication skills, both verbal and written, with a friendly and professional demeanor
* Strong problem-solving abilities and a passion for helping others
* Ability to multitask and navigate multiple systems simultaneously

**What we offer:**

* $12,000 MXN per month free of taxes
* 100% Paid training period
* Work benefits superior to the established law
* Referral bonuses

**Location:**

Querétaro, Qro.

**Experience:**

Customer Service: 1 year

**Language:**

English

**Work Location:**

In person
", "lang_code": "en-US"}

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