Customer Care Team Lead, Operations Manager

hace 6 días


Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

Are you an experienced leader looking for a new challenge? Assurant's Customer Care Team Lead position may be the perfect opportunity for you.

About the Role

We are seeking a highly motivated and experienced team lead to join our Capability Center Operations team. As a key member of our leadership team, you will be responsible for leading a team of 15 to 30 people, monitoring KPIs, and providing training, coaching, motivation, and direction while creating an environment that encourages commitment, increased productivity, and superior quality.

Key Responsibilities

  • Lead a high-performing team of customer care professionals, providing guidance, support, and resources to ensure success
  • Develop and implement process improvements to enhance efficiency and effectiveness
  • Maintain open communication with clients, stakeholders, and team members to ensure alignment and collaboration
  • Partner with the manager to identify and prioritize business objectives, develop strategies to achieve them, and measure progress
  • Foster a culture of teamwork, continuous learning, and growth, recognizing and rewarding outstanding performance

What You'll Need

  • Advanced English language proficiency
  • At least two years of experience working as a team leader or supervisor in a customer-facing role
  • One or more years of experience in a customer service position, preferably in a shared services center
  • Proven track record of achieving targets, improving processes, and developing high-performing teams

Benefits and Perks

  • A competitive salary of approximately $53,000 per year, plus benefits
  • Opportunities for professional growth and development in a dynamic, multicultural environment
  • Flexible hybrid work arrangement, allowing for a great balance between work and personal life
  • Access to cutting-edge technology and tools to streamline processes and improve productivity
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off

Location

This role is based in Retiro, CABA, Argentina, offering a unique blend of urban and cultural experiences. Our office is conveniently located in the heart of the city, providing easy access to public transportation and amenities.

About Us

Assurant, Inc. is a leading global provider of risk management products and services, dedicated to helping customers protect what matters most. We offer a collaborative, inclusive work environment, where diversity and innovation thrive. Join our team and discover a world of opportunities


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