Global Patient Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Aleph Integrated A tiempo completo

Job Overview:

We are seeking a highly skilled and empathetic Global Patient Support Specialist to join our team at Aleph Integrated. As a key member of our customer support department, you will be responsible for providing exceptional service to patients and customers from around the world.

Responsibilities and Duties:

  • Assist patients with navigating our online sign-up process, ensuring a seamless experience.
  • Analyze patient complaints and provide effective solutions to resolve issues promptly.
  • Verify patient identities and sensitive information while maintaining HIPAA compliance.
  • Maintain up-to-date knowledge of state Cannabis regulations specific to delivery and medical recommendations.
  • Stay current with the latest cannabis-related research studies and findings, integrating this knowledge into patient interactions.
  • Communicate patient feedback to leads and provide insights on process improvements.
  • Collaborate with dispensaries and patients to facilitate Getnugg orders and respond to healthcare provider requests.

Qualifications and Requirements:

  • 2+ years of customer service experience, preferably in a phone-based setting.
  • Excellent written and verbal communication skills.
  • Ability to type 60+ words per minute.
  • Strong time management and prioritization skills to meet multiple deadlines.
  • Proficient computer skills and proficiency in using various software applications.

Work Environment:

This is a remote full-time position with a competitive salary range of $120,000 per year. If you are a motivated and detail-oriented individual who excels in providing top-notch customer support, we encourage you to apply for this exciting opportunity.



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