Global Customer Support Specialist

hace 6 días


Ciudad de México, Ciudad de México AIG A tiempo completo

Reimagining Insurance to Make a Bigger Difference

AIG, a global leader in commercial and personal insurance solutions, is seeking an experienced customer support specialist to join its team. With a focus on delivering exceptional customer experiences, this role offers the opportunity to make a meaningful impact in the lives of clients around the world.

The successful candidate will be part of AIG's Customer Service team in Mexico City, providing critical support to clients in times of need. The ideal candidate will possess excellent communication skills, a strong orientation to problem-solving, and the ability to work with cases that demand attention, care, and fast responses.

About the Role

This highly varied and rewarding role involves coordinating risk mitigation activities, liaising with medical, security, and compliance teams, and ensuring superior customer service. Responsibilities include:

  • Handling incoming calls from clients worldwide.
  • Explaining policy benefits and making arrangements for emergency medical treatment.
  • Tracking delayed luggage and explaining trip cancellation and interruption benefits.
  • Carefully documenting each case.

Requirements

To succeed in this role, candidates must have:

  • At least 2 years of experience in customer service.
  • Fluent Spanish and English (reading, writing, and speaking).
  • Basic to intermediate knowledge of Microsoft office suite skills (Word, PowerPoint, Outlook).
  • Effective teamworking, communication, and customer service skills.
  • A strong orientation to problem-solving and sense of urgency.

About AIG

AIG is a culture of belonging, respecting and celebrating each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With more than 110 global chapters, ERGs are a cornerstone for elevating our culture.

Estimated Salary: $45,000 - $65,000 per year



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