Program Specialist, Executive Sponsorship
hace 1 mes
About the Role
The Program Analyst for the Executive Sponsorship Program will play a key role in empowering our Customer Success team to excel in their roles, facilitating connections between Okta executives and top-priority accounts, and collaborating with CS leadership to capitalize on strategic opportunities.
As a Program Analyst, you will have a measurable impact on both our customers and team by engaging with various cross-functional groups within Okta, including Marketing, Business Technology, Business Operations, Customer Success, and Sales. You will enhance our enablement for Customer Success and Executives regarding the Executive Sponsorship Program by optimizing content and designing tailored learning journeys, thereby maximizing customer success and value.
Key Responsibilities
- Collaborate with CSMs to build customer empathy and develop data-driven solutions to address challenges and opportunities.
- Create and maintain training materials and Highspot content for the Customer Success team, ensuring accurate and up-to-date information & resources regarding ESP.
- Analyze data and identify trends related to ESP, providing actionable insights to enhance the CSM/Exec experience.
- Build strong relationships and collaborate effectively with cross-functional teams to achieve shared goals.
- Plan and facilitate executive sponsor fireside chats, creating a platform for peer learning, knowledge sharing, and best practice exchange among executive sponsors.
- Continuously evaluate and identify new tools, technologies, and software solutions to streamline processes, enhance data analysis capabilities, and improve the overall user experience.
- Develop a database of persona-based insights for executive personas at our customers. Okta executives will access this resource to keep current on their aligned persona's top of mind.
Requirements
- Can-do attitude with a willingness to learn and be curious.
- Demonstrate commitment to operational excellence and continuous improvement to build insights and recommendations.
- Strong proficiency with Google suite (Docs, Slides, Sheets).
What You Can Expect
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion, and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.
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