Content Support Specialist

hace 3 semanas


Xico, México Thomson Reuters A tiempo completo
About the Role

This is an exciting opportunity to serve as a primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures.

The successful candidate will be responsible for assisting in problem-solving on all issues, including permission prospective clients for trials, completing and updating regulatory documentation for governmental clients, and supporting administrative tasks relating to order fulfillment.

Additionally, the ideal candidate will be able to input billing information into relevant systems, support client's billing and invoicing issues, maintain client data, ensure pipeline accuracy, and support monthly forecast processes.

About You

To succeed in this role, you should have a Bachelor's degree, fluency in English and Spanish, and strong language skills. Experience with Salesforce and SAP is a plus.

You should also have excellent organizational, prioritization, attention to detail, and high degree of accuracy. At least 3 years of experience in a business operation, sales support, order management, or customer service function is required.

A strong communication skill set, customer orientation, and ability to work in a complex and dynamic environment are essential.

Benefits

As a Content Support Specialist at Thomson Reuters, you can expect a competitive salary of $60,000 - $80,000 per year, depending on your location in Mexico City.

We offer a hybrid work model, allowing you to balance your work and personal life. Our company culture values equality, diversity, and inclusion, flexibility, work-life balance, and more.

Our comprehensive benefits package includes flexible and supportive benefits for work-life balance, company-wide Mental Health Day Off, Headspace app subscription, and employee incentive programs.

We are committed to your personal and professional growth through LinkedIn Learning access, internal Talent Marketplace opportunities, and Ten Thousand Coffees Thomson Reuters café networking.

We have a purpose-driven work environment that helps uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.



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