Technical Account Manager

hace 1 día

Ciudad de México, Ciudad de México Hotelbeds A tiempo completo
About Us

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience.

Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

Job Summary

The Technical Account Manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence. This position requires securing top customers loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients.

Key Responsibilities
  1. Work closely with direct sales to position and sell the company services and solutions to strategic customers, including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer-related technical requirements.
  2. Maximize product distribution from a technical perspective.
  3. Act as the technical point of contact for strategic business partners to help facilitate communication with clients.
  4. Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
  5. Lead all technical activities relating to key customer integrations only.
  6. Provide post-sales technical support and resolve customer cases.
  7. Verify KPIs targets are met at the highest quality.
  8. Analyze client performance and identify the optimization path moving forward.
  9. Develop scripts to automate, monitor, alert, and report on the production environment.
  10. Meet sales targets by providing accurate technical solutions and optimization.
  11. Follow up and prioritize new acquisition requests by providing accurate technical support during the implementation.
  12. Ensure SLA for regional / segment assigned is accomplished, with no quality impact.
  13. Build and maintain, long-lasting KAM / SAM relationships.
  14. Build and maintain strong, long-lasting customer relationships.
  15. Development guidance to clients, for new or existing key features / business requirements.
  16. Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  17. Ensure the correct account set up, from the distribution point of view, as from the technical features developed, and credential distribution type.
Requirements
  • Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering or similar
  • Proven Strategic Technical Account Manager Experience
  • Excellent communication skills, including the ability to produce usable, maintainable documentation and presentations

  • Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support to our customers through our Forticare Platform.Key ResponsibilitiesProvide technical support to customers through the Forticare PlatformCollect, analyze, and provide...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Corporativo Lumston A tiempo completo

    Job Title: Technical Account ManagerAt Corporativo Lumston, we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing and cultivating relationships with our current and potential clients.Key Responsibilities:Develop and manage trusted customer relationships and strategic...

  • Cloud Technical Account Manager, ES

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Cloud Technical Account Manager, ESAre you a technical expert looking to make a meaningful impact on the success of Amazon's Enterprise Support customers? We're seeking a Cloud Technical Account Manager to join our team and help drive customer adoption and use of AWS services.About the RoleThe Cloud Technical Account Manager will be the principal technical...

  • Technical Account Manager

    hace 16 horas

    Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo

    At Zendesk, we're looking for a seasoned professional to join our team as a Technical Account Manager. This role is a critical part of our customer success strategy, and we need someone who can deliver exceptional results.Job DescriptionWe're seeking a highly skilled and experienced Technical Account Manager to join our team. As a TAM, you will be...

  • Technical Account Manager

    hace 20 minutos

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support to our customers through our Forticare Platform.Key ResponsibilitiesProvide technical support to customers through our Forticare PlatformCollect, analyze, and provide...

  • Technical Account Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Technical Account Manager, you will be responsible for providing exceptional support to our enterprise customers, helping them to achieve the best possible outcomes from our cloud services.Key ResponsibilitiesProvide...

  • Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    About RappiRappi is a leading technology company in Latin America, revolutionizing the way people live and work. We're a team of innovators, entrepreneurs, and problem-solvers who are passionate about making a difference.Job DescriptionWe're seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be...

  • Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support to our customers through our Forticare Platform.Key ResponsibilitiesProvide technical support to customers through Forticare PlatformCollect, analyze, and provide...

  • Technical Account Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support to our customers in the LATAM region.Key ResponsibilitiesProvide technical support to customers through the Forticare PlatformCollect, analyze, and provide recommendations...

  • IT Technical Account Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Trust People A tiempo completo

    Unlock Customer Success with Trust PeopleAward-winning cloud-based customer service software trusted by +200k companies is seeking a skilled Technical Account Manager to drive customer adoption and growth.Key Responsibilities:Deliver consultations, demonstrations, and process improvements to maximize product capabilities and achieve rapid results.Lead the...

  • Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Samsara. As a Technical Account Manager, you will be responsible for building and maintaining relationships with our customers, developing a technical understanding of their Samsara implementations, and transforming their technical support experience.Key...

  • Technical Account Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job DescriptionAt Zendesk, we're seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will become an extension of our customers, crafting and implementing strategies that enable them to innovate and transform their customer experience.You will partner with agents, admins, IT teams, CX Directors, and...

  • AWS Enterprise Support Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Technical Account Manager for AWS Enterprise SupportAt Amazon, we're looking for a skilled Technical Account Manager to support our customers' innovative spirit and help them gain the best value from AWS. As a Technical Account Manager, you will be the principal technical advisor and 'voice of the customer', providing advocacy and strategic technical...

  • Account Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México VASS MEXICO A tiempo completo

    Account ManagerAre you a results-driven professional looking for a challenging role in a dynamic company? We are seeking a talented Account Manager to join our team at VASS MEXICO.Responsibilities:Manage and grow a portfolio of clients, ensuring their satisfaction and promoting the use of our products and services.Work closely with various departments to...

  • Technical Account Manager, ES-GTSS-LATAM, ES

    hace 6 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Technical Account Manager, you will be responsible for providing exceptional support to our enterprise customers, ensuring their AWS environments remain operationally healthy, and driving customer adoption and use of...

  • Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    About the RoleWe're seeking a seasoned Technical Account Manager to join our team at Cisco Systems, Inc. As a key member of our support organization, you'll be responsible for delivering exceptional customer experiences and driving business growth through proactive support and strategic partnerships.Key Responsibilities:Provide expert-level support to...

  • Senior Technical Account Manager

    hace 16 horas

    Ciudad de México, Ciudad de México Information Technology Senior Management Forum A tiempo completo

    Job Title: Senior Technical Account ManagerNasdaq is seeking a highly skilled Senior Technical Account Manager to join our team. As a key member of our distributed team, you will be responsible for providing dedicated support to Nasdaq Market Technology Customers.Key Responsibilities:Responsible for overall technical support services towards the client...

  • Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Corporativo Lumston A tiempo completo

    Account Manager - Web DevelopmentAs a key member of our team at Corporativo Lumston, you will play a crucial role in cultivating and managing relationships with our current and potential clients. Your primary objective will be to ensure customer satisfaction, promote our services, and contribute to the growth and retention of key...

  • Technical Account Manager

    hace 32 minutos

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OpportunityWe are seeking a highly skilled Technical Account Manager to join our team at Zendesk. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, providing expert guidance and support to help them achieve their customer experience goals.Key...

  • Technical Account Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Zendesk. As a Technical Account Manager, you will play a critical role in helping our customers achieve their customer experience goals.Key Responsibilities:Establish and maintain strong relationships with our customers, understanding their business strategies and...