Expert IT Service Management Consultant

hace 2 días


Xico, México Sonata Software A tiempo completo

Job Overview

Sonata Software is a leading technology company that specializes in digital transformation solutions for businesses. We are seeking an experienced ServiceNow Engineer to join our team and help us optimize and automate IT service management processes.

About the Role

The successful candidate will play a crucial role in designing, developing, and implementing ServiceNow solutions to ensure alignment with ITIL best practices and client business objectives. They will be responsible for maintaining and updating the ServiceNow Configuration Management Database (CMDB) and developing a comprehensive Service Catalog within ServiceNow.

Main Responsibilities

  1. Implement and manage ServiceNow modules for incident, problem, and change management, ensuring effective issue resolution and proactive problem prevention.
  2. Maintain and update the ServiceNow Configuration Management Database (CMDB) to accurately reflect IT assets and their relationships.
  3. Develop and maintain a comprehensive Service Catalog within ServiceNow, enabling self-service capabilities for users and improving service request fulfillment.
  4. Work closely with IT teams and business stakeholders to gather requirements, design solutions, and ensure successful adoption of ServiceNow.
  5. Stay up-to-date with ServiceNow updates and industry best practices, identifying opportunities for platform enhancements and process optimization.

Qualifications

  • ServiceNow Expertise: 3+ years of experience in ServiceNow development, configuration, and administration, including expertise in modules like ITSM, CMDB, and Service Catalog.
  • Technical Skills: Proficiency in JavaScript, Jelly, Bootstrap, Angular, PowerShell, JSON/XML, and SQL.
  • ITIL Knowledge: Working knowledge of IT Service Management best practices and ITIL framework (V3/V4). ITIL certification is desired.
  • Project Delivery: Experience in ServiceNow implementations and the ability to manage projects from inception to completion.
  • Communication: Strong communication skills to collaborate effectively with cross-functional teams and bridge technical and business requirements.

Why Choose Sonata Software?

We offer a dynamic work environment where you can leverage your skills and imagination to push the boundaries of what's possible. You'll have the opportunity to build innovative solutions to complex problems, working with a diverse team of innovators who share your passion for excellence.

Compensation

The estimated salary range for this position is $55,000 - $60,000 per month, depending on experience and qualifications. We offer a competitive benefits package and opportunities for professional growth and development.



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