Customer Service Specialist

hace 1 día


Cuernavaca, Morelos, México Thales A tiempo completo

At Thales, we're committed to delivering cutting-edge identity management and data protection solutions that secure the digital world. As a key member of our team, you'll play a vital role in ensuring the seamless execution of Sales Orders and Purchase Orders.

Key Responsibilities:

  • Launch Sales Orders into production with zero Non-Conformities.
  • Collect and verify auditable documents for each Purchase Order.
  • Acknowledge Purchase Orders to customers within 48 hours.
  • Ensure executable orders are pushed through the system.
  • Launch Sales Orders into production according to customer requirements.
  • Invoice Purchase Orders with accurate data.
  • Maintain consistency of information across Backlog, Vista, and PO Status.
  • Provide Backlog reports for Sales Operations and Sales Teams.
  • Report forecast accuracy and accurate figures for PBR forecast review.

Requirements:

  • University degree in Business Administration or International Relations.
  • Fluent English language skills.
  • Proficiency in Office, Excel, Outlook, PowerPoint, and Oracle (optional).
  • At least 1 year of progressive experience in a similar role.
  • Customer-oriented, empathetic, and negotiation skills.
  • Effective communication and problem-solving skills.

Why Thales?

We're a global leader in digital security, trusted by over 30,000 organizations worldwide. Our solutions empower businesses and governments to secure the digital world.



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