Application Services Engineer I
hace 4 semanas
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Our team of 6,500 experts foster an innovative culture dedicated to bringing the future to bear today through cognitive answers, insights, algorithms, and automation.
The Role
Work in a global application support team supporting products worldwide, managing the application layer, and collaborating closely with development teams to harden products.
Key Responsibilities
- Provide 24x7 on-call support, effectively diagnosing and resolving problems related to application functionality, configuration, and usage.
- Setup monitoring at all layers of the application tech stack and resolve alerts quickly.
- Apply application performance tuning, outage troubleshooting, and short-term/long-term fixes.
- Work closely with Level 2 and development teams to provide detailed information for product improvement.
What You'll Bring
- Experience in leading 24x7 support for critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
- Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Basic understanding of software development and IT infrastructure.
- Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-related technologies. Experience with ticketing systems and support tools.
Our Culture
Solera's culture is built on innovation, collaboration, and a shared passion for delivering exceptional results. If you're a motivated professional looking to join a dynamic team and contribute to the company's success, we encourage you to apply for this exciting opportunity.
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