Customer Service Representative

hace 4 semanas


Guadalajara, Jalisco, México Resortcom International Mexico, S. De R.L. A tiempo completo

Overview

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Resortcom International Mexico, S. De R.L. is seeking a highly skilled Reservation Agent to join our team. The ideal candidate will be fluent in Spanish and English, with excellent organizational, multi-tasking, and prioritizing skills.

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Salary and Benefits

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We offer a competitive salary of $42,000 per year, which includes a monthly commission ranging from $2,000 to $10,000 based on KPI achievements. Additionally, we provide a 10% attendance bonus, life insurance, food voucher, and At Law Benefits.

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Job Description

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The Reservation Agent will be responsible for handling inbound and outbound calls with reservation requests, providing world-class service to clients, and meeting or exceeding daily, weekly, and monthly sales goals. Key responsibilities include:

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  • Handling calls with reservation requests
  • Providing exceptional customer service using the ResortCom Call Quality model
  • Effectively resolving customer issues and complaints through proper research and solution implementation
  • Educating clients on amenities, activities, products, and services offered at each resort
  • Maintaining a working knowledge of all resorts, company policies, procedures, products, and services
  • Meeting or exceeding sales goals
  • Working flexible schedules that vary according to business needs
  • Attending and completing required training
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Career Progression Opportunities

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Successful agents have opportunities to progress within the company, including becoming an Additional Client Reservation Agent or an Elite Reservation Agent, with average progression times of 3-6 months and 6-9 months respectively.

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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Bilingual (English - Spanish)
  • High school diploma (or High School Equivalence Certificate)
  • Excellent organizational, multi-tasking, and prioritizing skills
  • Ability to work under pressure in a high sales environment
  • Problem-solving skills
  • Outstanding customer service skills
  • Data entry experience
  • Able to build relationships
  • Customer-focused
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Work Environment

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The work is conducted in an office environment with high noise levels. Travel may be required for training, meetings, and relationship development. Evenings and weekend work may be necessary based on workload.



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