Senior Customer Fulfillment Specialist
hace 3 semanas
Job Overview
">This is a remote position with GE's Power Portfolio Steam Power.
">Compensation Package:
">We offer a competitive salary of $85,000 - $115,000 per year, depending on experience and qualifications.
">About the Role
">This Senior Customer Fulfillment Specialist will be responsible for facilitating transactions, producing, assembling, and delivering replacement/repair parts and equipment as part of a Services agreement or order. As a key contact for customer inquiries and complaint resolution process, you will work closely with operations to understand and communicate commits and status to customers.
">You will broaden your knowledge of your technical discipline to execute policy/strategy, including support roles with specialized technical fields of knowledge. Additionally, you will have basic understanding of key business drivers and use this understanding to accomplish your work, integrating well with other teams and contributing to the area.
">This role requires good interpersonal skills, autonomy to make decisions within a defined framework, and the ability to resolve issues in situations that require good technical knowledge and judgment within established procedures. You may be required to lead a junior team and develop strong customer relationships serving as the interface between customer and GE.
">Required Qualifications
">To be successful in this role, you will need basic experience in the Services & Customer Order and Fulfillment, comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience). You must also possess advanced M/S office skills including excel formulas, v-lookup, and pivot table knowledge, as well as fluency in English.
">Desired Characteristics
">We are looking for someone with experience with SAP ERP tools, strong oral and written communication skills, and the ability to coordinate several projects simultaneously. Effective problem identification and solution skills are also essential.
">Additional Information
">This is a remote position, and relocation assistance is not provided.
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