Customer Support Specialist

hace 14 horas


Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

**Job Summary**

Safran seeks a skilled Customer Support Specialist to join our team. This role is responsible for administering and providing assistance to engine owners on shop visit follow-up processes.

**Key Responsibilities:**

  • Participate in daily gate review meetings
  • Analyze technical shop findings reports from subcontracted repair vendors
  • Elaborate engine condition reports and weekly status reports
  • Repair and replace parts as required by customers
  • Support other functions related to shop visit follow-up

**Evaluation and Reporting:**

The Customer Support Specialist will be evaluated and reports directly to the account engine owner leader of each program, functionally reporting to the Customer Support Manager.

**Career Development:**

GPEC and OJT will be designed specifically for this new position, with a development career path including:

  • CSE (Jr.)
  • CSE Advanced (Sr.)
  • Option to eventually be appointed as EO

**Essential Skills and Qualifications:**

Ingeniero Aeronautico / Industrial / LAE o afín.

**Estimated Salary:** $80,000 - $110,000 per year

**Benefits:*

  • Comprehensive health insurance
  • Retirement plan
  • Professional development opportunities

*Please note that salary and benefits may vary based on location and qualifications.



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