Global Customer Fulfillment Specialist
hace 1 mes
About Celanese Corporation
Celanese Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications.
As a Global Customer Fulfillment Specialist, you will play a critical role in ensuring customer satisfaction through perfect order fulfillment within the order-to-cash process.
Job Description
This position involves being the main contact for customers throughout the Americas region with regular interactions both on the phone and via email. You will be responsible for entering and managing customer orders and delivery schedules in the SAP system, as well as processing billing or quality-related order adjustments.
You will also maintain order fulfillment duties within the order-to-cash process, covering a specified client portfolio, track and maintain daily communications of cases, and monitor and manage orders in the Order Cockpit Dashboard to ensure that orders are progressing as expected.
Key Responsibilities
- Be the main contact for customers throughout the Americas region with regular interactions both on the phone and via email
- Enter and manage customer orders and delivery schedules in the SAP system (EDI, e-mail, Order Bot)
- Process billing or quality-related order adjustments (returns, credit/debit notes)
- Maintain order fulfillment duties within the order-to-cash process, covering a specified client portfolio
- Track and maintain daily communications of cases
- Daily monitoring and management of orders in the Order Cockpit Dashboard to ensure that orders are progressing as expected
- Prioritize and manage urgent escalations and provide timely and effective solutions to customers
- Create/maintain customer master data information & customer shipping instructions
- Manage customer complaints and ensure timely resolution and response
- Provide required documents, certificates, declarations
- Collaborate and communicate daily with other internal stakeholders (sales team, logistics transportation & warehouse team, order coordinator, credit/collections, billing, quality, regional business management, approvers, etc.)
- Proactive communication with customers to build and maintain trustfully relationships, acknowledge customer about order status and ongoing cases
- Actively gain knowledge of company products and services
- Ownership of attending trainings, meetings and applying knowledge learned
Required Skills and Qualifications
- Customer focused mindset
- Ability to multitask
- Effective Time Management
- Ability to build relationships
- Ability to work in a global fast-paced and complex environment
- Being flexible and adaptable to change
- Critical Thinking and Problem-Solving Skills
- Good communication skills - verbal, written, and listening
- Positive, Empathetic, and Friendly attitude
- Accountable, Responsible, Engaged and Resourceful Team Player
- Ability to multitask
- Precise, detail-focused
- Able to cope with stress (stress resistant)
- Responsibility and engagement
- Ability to work in a global fast-paced and complex environment
Estimated Salary: $65,000 - $85,000 per year
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