Customer Service Professional
hace 2 semanas
Eaton's Corporate Sector division is a dynamic organization seeking an experienced Customer Service Professional to fill the role of Call Center Agent. As a key member of our team, you will be responsible for delivering exceptional customer service while managing daily order fulfillment activities.
**Key Responsibilities:**
- Fulfill order management related activities for distributors with accuracy and efficiency
- Identify opportunities for process improvements and implement changes to enhance productivity
- Maintain daily usage of the Customer 360 tool to ensure seamless communication with customers
- Manage change notices effectively to minimize disruptions
- Facilitate smooth information flow to meet or exceed customer needs and performance expectations
- Work in a high-pressure environment requiring attention to detail and excellent analytical skills
- Constructively manage conflicts and discrepancies to achieve positive resolutions
- Prioritize customer demands to optimize product flow and improve customer satisfaction
- Collaborate with the finance team to resolve customer credit requests efficiently
**Requirements:**
- Bachelor's degree required; minimum 3 years of customer interaction experience
- Strong knowledge of CRM software and SAP
- Excellent verbal and written communication skills
- Familiarity with Vista, VOTW, and Mentor software
- Ability to speak, write, and read English fluently; bilingualism a plus
- Drive for results, decision-making, problem-solving, collaboration, and business acumen
**Compensation:** The estimated annual salary for this position is $55,000-$65,000, depending on location and experience.
We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Our recruitment processes aim to avoid unlawful discrimination against applicants based on their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race, racial origin, religion, sexual orientation, or any other protected status.
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